Member & Guest Services Sales Coordinator

SUMMARY

The Member Services Sales Coordinator is responsible for the promotion and sales of memberships and programs to our current and potential members. The position involves developing relationships with prospective members, current members, and other groups in the community to grow our membership revenue.

WHAT YOU WILL DO

• Achieve individual and team goals through department sales practices including appointment scheduling, selling, relationship building, and outreach/retention.
• Consistently offer the highest level of customer service.
• Recognize members using their name and engage in informal conversations frequently.
• Resolve member issues in an empathetic manner.
• Determine the needs of prospective and current members through a consultative sales approach and build relationships.
• Process membership applications, including payments, accurately and in a timely manner.
• Adhere to the new member onboarding processes.
• Lead facility tours.
• Utilize a lead generation system to track prospective members.
• Respond to all inquiries in a timely (within 24 business hours), professional, and courteous manner.
• Engage in conversation with members and guests to retain and increase membership loyalty.
• Maintain accurate and up to date information in CRM database/Salesforce.
• Cover coordinate and/or assist in all members, guests, and JCC events, promotions, and special projects as necessary or required.
• Maintain high level of self-motivation to achieve personal goals.
• Represent the JCC in a positive and professional manner, demonstrating the values presented in our Mission and Vision statements.
• Attend department meetings and trainings as necessary or required.
• Act in a leadership role when key staff are absent from facility.
• Assist Welcome Desk with coverage inside the building and outside at the Shapiro Rec-Park as necessary.

WHO YOU ARE

• Associate or bachelor’s degree preferred.
• Previous consultative sales experience in a membership-driven organization.
• Background in a hospitality and/or retail environment.
• Outstanding communicator, connector, and relationship developer; possess exceptional interpersonal skills.
• A positive, warm, friendly, and flexible attitude.
• Strong knowledge of computer software, including Microsoft Office (Word, Excel, PowerPoint), email and internet.
• Experience with CRM database. Salesforce a plus.

PHYSICAL SKILLS AND WORK ENVIRONMENT

• Sit or stand for long periods of time.
• Use a computer.
• Talk and hear.
• Reach, grab, and grip with hands and arms.
• Stoop, kneel, or crouch.
• Lift, pull.
• Lift and/or move up to 20 pounds.

COMPENSATION AND BENEFITS

• Salary: $19/hour
• Benefits & Perks: Comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) 4% employer match with 100% vesting immediately, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.