Guest Service Sales Specialist

About the role

Join Chapter Aesthetic Studio, a premier aesthetic care provider where medical expertise meets modern beauty. As part of TAG – The Aspen Group, we're redefining the guest experience—making confidence accessible, care personalized, and results remarkable.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm
• Conduct consultations to understand guest goals and support personalized treatment recommendations
• Education guests on services, memberships, packages, retail products, and financing options
• Drive sales performance through memberships, package sales, rebooking, and guest retention
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
• Maintain accurate guest records within scheduling and CRM systems
• Support studio events, promotions, and local marketing initiatives
• Help maintain a clean, organized, and guest-ready studio environment

Requirements

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
• Strong relationship-building and consultative sales skills
• Friendly, outgoing personality with excellent communication and interpersonal abilities
• Comfortable using scheduling systems, CRM platforms, and POS software
• Organized, adaptable, and able to thrive in a fast-paced environment
• High school diploma or equivalent required
• Flexible availability including evenings and weekends

Qualifications

• High school diploma or equivalent required
• Flexible availability including evenings and weekends

Skills

• Relationship-building and consultative sales skills
• Outgoing personality with excellent communication and interpersonal abilities
• Comfortable using scheduling systems, CRM platforms, and POS software
• Organized, adaptable, and able to thrive in a fast-paced environment

Benefits

• Employee discounts on services and retail products
• Opportunities for growth and leadership across our expanding studio network

Pay

$18/hr+ depending on experience, plus eligibility for monthly incentive pay

Schedule

Flexible availability including evenings and weekends