Service Sales Specialist

About the role

At Encore Fire Protection, we are the East Coast's largest full‑service fire protection company, serving over 90,000 customers from Maine to Louisiana. As a Service Sales Specialist, you turn technical inspection findings into clear plans of action: you quote the work, explain the stakes, and guide customers from confusion to confidence. You move fast, follow through, and make the process feel easy for those counting on you.

Responsibilities

• Quote Deficiency Work: Review completed inspection reports and identify all deficiencies noted by technicians or inspectors
• Generate accurate quotes for repairs, replacements, adds, moves, and changes (MA C) across fire alarm, sprinkler, and suppression systems
• Prioritize and clearly communicate deficiency urgency levels from AHJ‑required immediate corrective action to preventive or code‑advisory items
• Work within established pricing tools, templates, and approval thresholds to turn quotes around quickly using our Service Delivery Platform, ServiceTrade
• Customer Communication: Contact customers promptly after inspections to walk them through findings and recommendations
• Translate technical deficiency language into plain terms customers can understand and act on
• Field questions about compliance timelines, system consequences, and repair options without creating unnecessary alarm – or unnecessary delay
• Follow up persistently on open quotes and outstanding approvals using a defined cadence
• Maintain a professional, consultative tone across all customer interactions
• Pipeline & Process Management: Manage an active pipeline of open deficiency quotes at various stages of follow‑up
• Track all activity in the CRM/quoting system and keep records current at all times
• Meet or exceed activity and conversion targets for quote volume, response time, and close rate
• Escalate high‑priority or time‑sensitive compliance situations appropriately and quickly

Requirements

• 2+ years in inside sales, estimating, or customer service – ideally in a trade, service, or technical environment
• Comfort reading inspection reports, service documents, or technical work orders and knowing what questions to ask
• Strong verbal communication skills – you can explain a complicated problem clearly and confidently to someone with no technical background
• Highly organized with the ability to juggle a high volume of open quotes, follow‑ups, and deadlines without things slipping
• Persistence, resilience, and a genuine ease with direct, honest conversations – especially when a customer needs to make a decision
• Proficiency with Microsoft Outlook, Word, and Excel, with the mindset to learn new tools quickly
• Willingness to self‑teach platforms like HubSpot and ServiceTrade as needed
• A people‑first approach – you build trust with customers and internal teams by being prepared, reliable, and easy to work with

Qualifications

• Experience in life safety, fire protection, or another building services or route‑based service business
• Ability to manage your own workload and hit your numbers without supervision
• Prior experience using HubSpot, ServiceTrade, or similar CRM and service‑management tools
• Experience partnering directly with outside sales, operations, and service teams to support shared revenue goals
• Familiarity with NFPA codes or AHJ compliance requirements
• Ability to get in front of customers, build rapport quickly, and stay top of mind without being pushy

Pay

Salary commensurate with experience, with an expected range of $70,000–$90,000 per year. Opportunity for a results‑driven bonus based on personal output and effectiveness in the role.

Benefits

• Competitive salary (see Pay) with performance‑based bonuses
• Purpose‑driven work environment that values results and empowers impactful work
• Flexible dress code – branded Encore swag provided; casual most days, dress up when needed
• People‑focused culture encouraging experimentation, learning, and improvement
• Access to leading‑edge web‑based productivity tools
• Health and wellness: comprehensive medical, dental, and vision coverage
• Retirement planning: participation in Fidelity 401(k) plan with company match
• Life insurance: company‑paid $50,000 policy