Guest Service Sales Specialist

About the role

Joining Chapter Aesthetic Studio means being part of a supportive, people-first culture focused on delivering confidence through personalized care. You'll work in a modern, uplifting studio environment with a tight-knit, collaborative team.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm
• Conduct consultations to understand guest goals and support personalized treatment recommendations
• Education guests on services, memberships, packages, retail products, and financing options
• Drive sales performance through memberships, package sales, rebooking, and guest retention
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience
• Maintain accurate guest records within scheduling and CRM systems
• Support studio events, promotions, and local marketing initiatives
• Help maintain a clean, organized, and guest-ready studio environment

Requirements

• 1-3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment
• Strong relationship-building and consultative sales skills
• Friendly, outgoing personality with excellent communication and interpersonal abilities
• Comfortable using scheduling systems, CRM platforms, and POS software
• Organized, adaptable, and able to thrive in a fast-paced environment
• High school diploma or equivalent required
• Flexible availability including evenings and weekends

Qualifications

A high school diploma or equivalent is required. Flexible availability including evenings and weekends is preferred.

Skills

• Excellent communication and interpersonal skills
• Consultative selling and relationship-building abilities
• Proficiency in scheduling systems, CRM platforms, and POS software
• Ability to manage multiple tasks and adapt to a fast-paced environment

Benefits

Chapter Aesthetic Studio offers employee discounts on services and retail products, opportunities for growth and leadership, and a supportive, people-first culture focused on delivering confidence through personalized care.

Pay

Starting at $18/hr+ depending on experience, plus eligibility for monthly incentive pay.

Schedule

Full-time position with flexible availability including evenings and weekends.

Application Instructions

To apply, please visit our website and submit your resume and cover letter detailing why you're excited about joining Chapter Aesthetic Studio.