Concierge Coordinator

Job Overview

Provides concierge services that coordinate all aspects of a guest's visit to the Gaming Enterprise. This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, hotel reservations, trip itineraries, etc. Responsible for sale of gift cards and event tickets via Ticketmaster. Promotes all promotional activities scheduled at the casino and answers any questions, as needed.

What You'll Do

• Greet mall visitors and bus riders.
• Provide concierge services that coordinate all aspects of a guest's visit to the Gaming Enterprise.
• This includes transportation (bus program and special transportation arrangements as necessary), ticket purchases, reservations, trip itineraries, etc.
• Provide information regarding casino and non-gaming related facilities, events, entertainment, promotions and amenities.
• Aids guests with Club M memberships, creating new accounts, answering questions and reprinting cards.
• Aids guests with Mystic Lake apps and Text Club information.
• Responsible for troubleshooting ticketing issues with guests and resolving minor guest concerns.
• Escorts guests to shuttle bus, greeting guests at bus and maintaining procedures.
• Tracks guests by scanning Club M card and/or identification card.

Job Requirements

• One year retail, hospitality or concierge experience.
• Proficient computer skills with Microsoft Office.

Benefits & Perks

• Competitive weekly pay.
• Outstanding benefits package including medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs, and more.
• Precise perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

About the Role

Part-time opportunity located in Bloomington, MN at the Mall of America store. Shifts are from 4:30pm-9pm, 4-8 hour shifts, with weekends and evenings required. 14-20 hours per week.

Qualifications

• Must have a valid driver’s license.
• Must be able to lift up to 25 pounds.
• Must be able to work flexible hours.

Skills

• Excellent customer service skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.

Schedule

Mon, Fri, Sat. Fill in for PTO and Sick Days. 4:30pm-9pm. 4-8 hour shifts. Weekends and Evenings required. 14-20 hours per week.

Benefits

• Medical, dental, life and disability insurance.
• Onsite medical clinics and pharmacy.
• 401(k) retirement plan.
• Paid time off.
• Wellness programs.
• Discounts on childcare, fuel, bus passes and fitness membership.
• Free uniforms and free uniform cleaning.
• Tuition reimbursement.