Concierge Coordinator
Insight Health Systems · Chicago, IL · 7 mo ago
Customer ServiceFull-time
Duties and Responsibilities
- Scheduling patients appointments with primary care and specialist physicians.
- Connecting patients with resources they need (Medicaid, food stamps, etc).
- Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
- Comforting patients by anticipating patients’ anxieties, answering patients’ questions.
- Recording and collecting patient information for follow-up appointments.
- Protecting patients' rights by maintaining confidentiality of personal and financial information, HIPAA compliance.
- Extending excellent patient care to ensure patient comfort and satisfaction.
Job Specifications
- High School Diploma required.
- Good oral/written communication skills required.
- Able to read work orders and/or receive verbal instructions required.
- Smile.
- Excellent customer service required.
Benefits
- Paid Sick Time - effective 90 days after employment.
- Paid Vacation Time - effective 90 days after employment.
- Health, vision & dental benefits - eligible at 30 days, following the 1st of the following month.
- Short and long-term disability and basic life insurance - after 30 days of employment.