Sales Coordinator, AllPayer | Remote | NantHealth

Responsibilities

• Manage and monitor all customer billing activities, including invoicing, payment processing, account updates, and billing issue resolution.
• Review accounts for outstanding balances, failed payments, and billing discrepancies.
• Cook with internal teams to ensure accurate account setup, renewals, and subscription management.
• Maintain accurate billing records and customer account documentation.
• Absorb customers with billing-related questions in a professional and timely manner.
• Monitor account health and identify billing trends or recurring customer issues.
• Conduct involuntary churn outreach for accounts impacted by failed payments, expired payment methods, or account interruptions.
• Follow up with customers regarding overdue balances and assist with account recovery efforts.
• Conduct voluntary churn outreach to customers who cancel services to gather feedback and identify retention opportunities.
• Document customer feedback, cancellation reasons, and retention outcomes.
• Collaborate with leadership to identify trends impacting customer retention and satisfaction.
• Support customer retention campaigns and renewal initiatives.
• Aid the sales team with customer communication, follow-ups, scheduling, and account coordination.
• Identify upsell or cross-sell opportunities during customer interactions.
• Provide basic product information and guidance to prospective and existing customers.
• Maintain CRM records and ensure accurate customer and sales data.
• Coordinate proposals, contracts, and onboarding activities.
• Support revenue growth through strong customer relationship management and proactive outreach.

Requirements

• Bachelor's degree in a related field, or equivalent combination of education and work experience.
• 2+ years of experience in customer service, sales support, account coordination, billing, or a related role.
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable handling customer conversations related to billing, cancellations, and retention.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with CRM systems, billing platforms, or subscription-based software preferred.
• Sales-oriented mindset with the ability to identify customer needs and opportunities.

Qualifications

• Required Knowledge, Skills, and Abilities:
• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Comfortable handling customer conversations related to billing, cancellations, and retention.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience with CRM systems, billing platforms, or subscription-based software preferred.
• Sales-oriented mindset with the ability to identify customer needs and opportunities.

Benefits

• Robust medical, dental, and vision insurance.
• Financial planning assistance.
• Physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform.
• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees.
• Growth and Development opportunities.
• 401(k), including a 3% company match.
• Paid Holidays.
• Paid Parental Leave, including a flexible return-to-work program.
• Employee Assistance Program.
• Discounts on popular cell phone plan providers.
• Life & Disability Insurance.
• Travel Assistance.
• Education Assistance Program.
• And much more!