Sales BDC Specialist

Key Responsibilities

• Respond promptly to inbound phone calls, internet leads, texts, and emails from prospective customers.
• Make outbound follow-up calls to internet, phone, and showroom leads to generate appointments.
• Schedule and confirm sales appointments and ensure a smooth handoff to the Sales team.
• Accurately log all customer interactions and appointment outcomes in the CRM.
• Follow up with customers after appointments or visits to maintain engagement and satisfaction.
• Maintain strong product knowledge on Honda vehicles, dealership offerings, and current promotions.
• Meet or exceed individual and team performance goals related to appointments, response time, and customer satisfaction.
• Collaborate closely with Sales Managers and Sales Consultants to maximize show rates and conversions.

Qualifications

• Prior BDC, automotive sales, call center, or customer service experience preferred but not required.
• Excellent phone presence and written/verbal communication skills.
• Strong organizational skills with the ability to manage multiple leads simultaneously.
• Comfortable using computers, CRM systems, and multiple communication channels.
• Positive attitude, high energy, and a team-oriented mindset.
• Ability to work a flexible schedule, including evenings and weekends as needed.
• Bilingual (Spanish, Mandarin, or Cantonese) is a plus.

What We Offer

• Competitive hourly pay plus performance-based bonuses.
• Paid training and ongoing coaching.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and vacation.
• Employee vehicle purchase and service discounts.
• Opportunities for career growth and advancement within the dealership.
• A fun, supportive, and professional work environment.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience

• Automotive BDC: 1 year (Required)

Ability To Commute

Passadena, CA 91107 (Required)

Ability To Relocate

Relocate before starting work (Required)

Work Location

In person