BDC Internet Sales Specialist

About the Role

Join the Business Development Center (BDC) team at Phillips Chevrolet of Frankfort, the #1 Chevrolet Dealer in Illinois. This full-time position offers an exciting opportunity to become a key part of our customer experience while developing valuable skills and long-term career growth. As a BDC Internet Sales Representative, you will serve as the first point of contact for customers beginning their vehicle-buying journey. You'll help answer questions, provide product information, schedule appointments, and become an expert on Chevrolet vehicles, features, and technology.

Why Phillips Chevrolet?

For more than 50 years, Phillips Chevrolet has been a leader in the automotive industry. With over 350 employees across three locations, we have built a reputation for excellence by putting our customers first. Our commitment to employee development, teamwork, and innovation has helped us become the #1 Chevrolet Dealer in Illinois. We invest in our people, offering comprehensive paid training and ongoing support to help you succeed and advance your career.

Responsibilities

• Respond promptly to customer inquiries through phone, internet, text, and live chat channels
• Schedule and confirm customer appointments for the sales team
• Provide accurate and helpful information regarding vehicles, features, and dealership services
• Present initial financing options based on customer needs
• Maintain consistent follow-up with prospects who are not yet ready to purchase or who miss scheduled appointments
• Accurately document all customer interactions within the CRM system
• Assist with vehicle acquisition efforts by responding to leads from sources such as Kelley Blue Book, Facebook Marketplace, Craigslist, and other online platforms
• Build positive relationships with customers while delivering a professional and exceptional experience

Qualifications

• Previous experience in customer service, sales, call center, hospitality, or a related field preferred
• Strong communication and interpersonal skills
• Excellent computer and organizational abilities
• Positive attitude and team-oriented mindset
• Professional, dependable, and customer-focused
• Ability to work flexible schedules including evenings and Saturdays
• Willingness to learn and adapt in a fast-paced environment
• Must successfully pass a pre-employment background check and drug screening

Benefits

• Competitive compensation
• Medical and dental insurance
• 401(k) retirement plan with company match
• Paid time off and vacation
• Paid training and professional development
• Career advancement opportunities
• Employee vehicle purchase program
• Family-owned and operated culture
• Long-term job stability
• Health and wellness benefits
• Flexible scheduling
• Complimentary Saturday lunches
• Employee discounts on products and services

Schedule

• Full-time position
• Flexible day and evening shifts
• Saturday availability required