Sales Associate COLOR & CURL CONCIERGE 66313

About the role

The Certified Color Consultant at Sally Beauty is responsible for maximizing sales and fostering customer loyalty through hair color consultations and selling behaviors.

Responsibilities

• Provide optimal customer experiences to ensure successful hair color goals are achieved.
• Introduce customers to the Hair Color category and provide professional advice and recommendations.
• Elevate Sally Beauty as the leader in hair color by driving behaviors that grow brand awareness and market share.
• Generate cross-category sales by introducing new categories and increasing sales and profitability.
• Record all sales in the POS, handle monetary transactions, complete daily paperwork, and participate in loss prevention and safety practices.
• Support the team in meeting or exceeding hair color sales goals.
• Establish technical expertise in products, policies, and programs, and complete all training programs.
• Collaborate with a wide range of customers and co-workers, assist with onboarding and training, and mentor other associates.
• Comply with safety and loss prevention policies, and adhere to inventory control procedures and hazardous material handling.

Requirements

• High school diploma or equivalent
• At least 18 years old
• 1+ year retail sales/customer service experience preferred
• Clear, concise communication skills
• Availability to meet business scheduling needs
• Product knowledge from training to support customer service
• Ability to explain product labels
• Follow directions and perform other duties as assigned
• Ability to navigate iPad and internet/social media platforms
• Professional appearance and positive interaction with the public

Brand

• Provide an optimal customer experience and create customer retention through selling behaviors, company sales directives, and omni-channel.
• Ensure all customer transactions are complete and accurate to drive incremental sales.
• Deliver behaviors consistent with desired client survey scores and reviews.
• Determine customer color and care related needs and offer professional advice and recommendations.
• Generate cross-category sales by introducing new categories and increasing sales and profitability through brand awareness.

Operations

• Record all sales in the POS and handle monetary transactions accurately and efficiently.
• Complete daily paperwork and reporting, and make bank deposits when needed.
• Price merchandise, process back stock, assist with shipment processing, and perform housekeeping duties such as cleaning.
• Support with planograms, as needed.
• May open and close the store.
• Establish technical expertise in products, policies, and programs.
• Complete all training programs as directed.
• Be a continuous learner to stay current on industry trends.
• Be committed to ongoing training and education.

People

• Work well with others to support the customer and meet the needs of the store.
• Collaborate with a wide number of customers and co-workers on a regular basis.
• Aid in the onboarding and training needs of new associates.
• Mentor other associates to elevate hair color knowledge.
• Be an advocate for diversity, inclusion, and belonging.

Safety/Loss Prevention

• Comply with and know all safety and loss prevention policies.
• Comply with all inventory control procedures and hazardous material handling.

Benefits

• Medical insurance with pharmacy benefits
• Dental & vision insurance
• 401(k) retirement plan
• Accrue up to 160 hours of vacation time per year based on years of service
• Supplemental life insurance
• Associate advocacy benefits
• A variety of voluntary benefits including accident insurance, identity theft protection, and pet insurance