Sales Assistant

6 hours per week

About the role

As a Sales Assistant, you will support the store management team, driving turnover and revenues based on lean principles. You will focus on customer service and act as an ambassador for the Ryman brand.

Responsibilities

• Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with customers
• Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
• Achieve and strive to exceed KPIs and objectives set by the Store Management Team and the business
• Engage with customers enthusiastically, establish their needs, and help them purchase by matching products to those needs through high product knowledge while highlighting promotions and upselling
• Carry out stock replenishment and maintain accuracy of stock systems
• Promote high visual merchandising standards and ensure store housekeeping standards are continually achieved
• Acquire and self-develop a high level of product knowledge
• Recognize and act on opportunities to increase sales value by offering additional items
• Ensure compliance with all relevant Health and Safety policies

Requirements

• Passion for the Ryman Brand and associated companies
• Passion for exceeding customer expectations
• Enthusiastic, driven, and focused on achieving results
• Self-motivated with the ability to work well independently and as part of a team
• Confident approach toward maximizing sales opportunities
• Strong communication and team-working skills
• Dedication to learning and developing your own skills
• Flexibility toward working hours and location

Benefits

• Competitive pay package
• Company pension scheme with the option to enhance
• Generous holiday allowance including an extra wellbeing day
• Training program to help you excel in your role
• Opportunities through apprenticeship programs to build on your skills
• Access to mental health first aiders, wellness sessions, and support groups
• Exclusive discounts across all brands and through our benefits hub
• Cycle2Work scheme
• Long service and recognition awards
• Colleague referral scheme

About the company

Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre. From our first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service.

We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun. At Ryman, all teams—from stores to warehouse and Retail Support Centre—are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability.