Sales Assistant

About the role

We have an exciting opportunity for a Sales Assistant to join our team. This role involves working 6 hours per week over weekends.

Responsibilities

• Support the store management team by driving turnover and revenues using lean principles
• Show interest in learning everything about the business and its role, and share this knowledge with customers
• Handle customer complaints and difficulties, including returns, to ensure customer retention
• Achieve and exceed KPIs and objectives set by Store Management Team and the business
• Engage with customers enthusiastically, establish customer needs, and help them purchase by matching products to their needs through a high level of product knowledge while highlighting relevant promotions and upselling
• Carry out stock replenishment and maintain accuracy of stock systems
• Promote high visual merchandising standards and ensure store housekeeping standards are high and continually achieved
• Acquire a high level of product knowledge and continue to self-develop that knowledge
• Recognize and act upon opportunities to increase sales by offering appropriate additional items
• Ensure compliance with all relevant Health and Safety policies

Requirements

• Passion for the Ryman Brand and our associated companies
• Enthusiasm for exceeding customer expectations
• Self-motivated with the ability to work independently and as part of a team
• Confidence in maximizing sales opportunities
• Strong communication and team working skills
• A dedication to learning and developing your own skills
• Flexibility towards working hours and location

Qualifications

While not specified, candidates should demonstrate a strong passion for retail, excellent customer service skills, and a commitment to continuous learning and development.

Skills

• Product knowledge
• Customer service
• Stock management
• Visual merchandising
• Communication
• Teamwork

Benefits

Competitive pay package, company pension scheme, generous holiday allowance, cycle2work scheme, long service and recognition awards, colleague referral scheme, and access to mental health support.

Pay

Details of pay are not specified but are competitive within the retail sector.

Schedule

The role involves working 6 hours per week over weekends.

WHO ARE WE?

Ryman, founded by Henry J Ryman in 1893, is a leading retailer of stationery, office supplies, printing, and technology. We are part of the Theo Paphitis Retail Group, which includes Robert Dyas, Boux Avenue, and London Graphic Centre. With over 200 locations and a thriving online presence, we pride ourselves on providing quality products and exceptional service. Our mission is to support our colleagues and equip them with the tools and knowledge to grow, thrive, and have fun while delivering results through resilience, innovation, and adaptability.

Equal Opportunities Employer

We are committed to recruiting a diverse workforce and following the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams, celebrating difference and encouraging everyone to join us and be themselves at work.