Sales Assistant

We are looking for a dependable Customer Service Specialist to support service coordination activities with a company in the Bridgeville area. In this role, you will serve as a key point of contact for customers, help organize service appointments, and ensure field technicians are deployed efficiently. This opportunity is well-suited for someone who communicates clearly, stays organized under pressure, and takes pride in delivering a positive customer experience.

Responsibilities

• Manage inbound customer communications and route questions or concerns to the appropriate team members for prompt resolution.
• Review customer service needs, determine appropriate next steps, and arrange on-site visits when service is required.
• Plan and coordinate service appointments and recurring inspection visits for commercial clients.
• Match technicians to assignments by considering qualifications, availability, workload balance, and travel area.
• Maintain ongoing communication with customers and field personnel to support timely and effective service delivery.
• Keep scheduling details, service records, and appointment information accurate and up to date.
• Adjust priorities throughout the day to address urgent requests and shifting operational demands.
• Deliver courteous, detail-oriented support that reflects a strong commitment to customer satisfaction.

Requirements

• Previous experience in customer support, scheduling, dispatch, office administration, or a related position is preferred.
• Strong ability to organize work, manage multiple priorities, and remain accurate in a busy environment.
• Clear verbal and written communication skills with solid judgment and problem-solving ability.
• Ability to work independently and make effective decisions with limited supervision.
• High attention to detail and a consistent approach to follow-through.
• Proficiency with Microsoft Office and general computer-based business tools.
• Experience coordinating field technicians or service teams is an advantage.
• Familiarity with customer service software is helpful.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility to enroll in our company 401(k) plan.

All applicants applying for U.S. job openings must be legally authorized to work in the United States.