Sales Assistant

Job Summary

The Sales Assistant provides administrative and operational support to the Branch and Sales team by processing customer orders, maintaining accurate records, preparing documentation, and assisting with day-to-day branch operations. This position helps ensure efficient order processing, inventory accuracy, customer satisfaction, and effective communication between customers and internal departments.

Job Duties And Responsibilities

• Processes customer orders in SyteLine by entering orders, verifying information, checking inventory availability, and generating reports to support daily operations.
• Prepares and processes sales and operational documentation, including NCRs, CARs, RMAs, credit memos, and daily return logs.
• Aids with month-end closing activities by verifying system information and preparing required reports prior to closing.
• Researches, adjusts, and reconciles inventory discrepancies, including cycle count variances and negative inventory balances.
• Aids with vendor and customer account reconciliations by processing cost adjustments, credit memos, and RMAs.
• Schedules meetings and conference calls as requested.
• Responds to customer inquiries by providing general support and escalating issues to the appropriate department when necessary.
• Performs other duties as assigned by the Branch Manager.

Skills

• Proficient in Microsoft Word, Excel, and Outlook.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Professional phone etiquette and customer service skills.
• Strong attention to detail with the ability to prioritize multiple tasks.
• Accurate data entry and keyboarding skills.
• Problem-solving and conflict resolution skills.
• Able to maintain confidential information.
• Able to learn and effectively use SyteLine ERP and other company systems.

Qualifications

• High school diploma, GED, or equivalent.
• One (1) year of customer service, administrative support, or office experience, preferably in a manufacturing, industrial, or service environment.

Benefits

• Compensation: $21 per hour - $24.50 per hour based on experience.
• Comprehensive benefits package.
• 401(k) with company match.
• Paid time off and company holidays.
• Career growth opportunities.
• Stable, full-time employment.