Sales and Service Representative (59641)

About the role

At AAA Northeast, we're dedicated to providing exceptional experiences for our members. We've been recognized as a top employer and best place to work in the Northeast region for several years. Our mission is simple: to help and serve our members every day.

Responsibilities

• Develops comprehensive knowledge of products and services offered by AAA Northeast.
• Promotes the sales of memberships, including upgrades, auto-renewal, and digital membership.
• Makes changes on existing memberships and assists members with any issues that may arise.
• Delivers accurate and timely information to members regarding club products/services.
• Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.)
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
• Serves members for accommodations and points of interest, such as mapping, routing, and possible hotel and car reservations.
• Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products.
• Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
• Through the five-diamond process, cross sells techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience.
• Keeps up to date on all promotions and initiatives in the branch.
• Absolutely acts as a liaison with other departments, including but not limited to; Travel, Insurance, Membership, Finance, IT, Member Relations to coordinate and gather appropriate information for the member or department issues.
• Performs job duties according to department policies, procedures, and practices within scope of authority, including adhering to all club/department safety protocols.

Qualifications

• High School Diploma or GED required.
• Experience in customer service with a focus in sales.
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements.
• Must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.
• Required AAA Northeast is proud of our diverse culture, fostering a workplace where all employees feel valued and respected.

Benefits

AAA Northeast offers a competitive benefits package that includes health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and growth within the organization.