Sales and Service Representative (59508)

About the role

At AAA Northeast, we are dedicated to providing exceptional experiences for our members. Our mission is to help and serve, and we have been recognized as a top employer and best place to work in the Northeast region for several years.

Responsibilities

• Develops comprehensive knowledge of products and services offered by AAA Northeast.
• Promotes the sales of memberships, including upgrades, auto-renewal, and digital membership.
• Makes changes on existing memberships and assists members with any issues that may arise.
• Delivers accurate and timely information to members regarding club products/services.
• Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
• Services include but are not limited to, license/ID renewals, registration renewals.
• Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
• Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members.
• Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
• Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
• Through the five-diamond process, cross sells techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience.
• Keeps up to date on all promotions and initiatives in the branch.
• Absolutely must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.

Qualifications

• High School Diploma or GED required.
• Experience in customer service with a focus in sales.
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements.
• Required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.