Sales and Service Representative (59808)

Sales

Consistently meets or exceeds monthly and annual position-related performance metrics while achieving member satisfaction scores to support a positive and high-quality member experience and contribute to the Club’s overall goals and objectives.

Develops and maintains comprehensive knowledge of AAA Northeast products and services and applies the Five Diamond Service process, cross-selling techniques, and club and department training to educate members on available benefits and key performance indicators while maintaining a positive member experience.

Stays current on branch and registry-related promotions and initiatives and recognizes opportunities to improve individual sales effectiveness and overall operational performance.

Member Service

Develops and maintains comprehensive knowledge of AAA Northeast products and services, using this information to promote the sale of memberships, including upgrades, auto-renewal, and digital membership.

Utilizes technology and product knowledge to promote the AAA credit card program, business line referrals, and other club initiatives.

Processes changes to existing memberships and assists members with questions or issues as they arise.

Delivers accurate, timely, and complete information to members regarding club products and services while maintaining department service standards.

Provides service to members both in person and over the phone and supports club partnerships, including Registry Services, TSA, and other applicable offerings.

Daily Operations

Acts as a liaison with internal departments including Travel, Insurance, Membership, Finance, IT, and Member Relations to coordinate information and support resolution of member and departmental issues.

Qualifications

• High School Diploma or GED required
• 1-3 years Customer Service with a focus in Sales required
• Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements required
• Must meet individual state requirements to perform registry and/or TSA services; including clearing federal/state specific background checks/processes required

Why AAA Northeast Career Growth

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.

Trusted Legacy

With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.

Future-Focused

With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning: We’ve been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation.

The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.