Sales and Service Representative (59237)

Work schedule

Monday - Friday 8:45 a.m. to 5:15 p.m.

About the role

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

Responsibilities

• Provides sales and service to members in the areas of membership, reservations, and other branch products and services both in-person and over-the-phone.
• In select states, provides registry services and ensures compliance and state regulations are met.
• Develops comprehensive knowledge of products and services offered by AAA Northeast.
• Uses information to promote the sales of memberships, including upgrades, auto-renewal and digital membership.
• Makes any changes on existing memberships and assists members with any issues that may arise.
• Delivers accurate and timely information to members regarding club products/services.
• Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as Registry Services, TSA, etc.).
• In select locations: provides registry services and/or TSA services, including handling/processing confidential documents and information, inputting information into databases and systems.
• Serves include but are not limited to, license/ID renewals, registration renewals.
• Must be able to review applications and forms for completeness in person and over the phone in compliance with laws, rules, regulations, and standards.
• Provides assistance to members for accommodations and points of interest. This includes, mapping, routing, and possible hotel and car reservations for members.
• Promotes and assists members with International/InterAmerican driving permits; passport photos; foreign currency, theme park tickets, entertainment tickets and all other club products to members.
• Consistently meets and/or exceeds minimum member satisfaction scores and other related position related goals.
• Through the five-diamond process, cross selling techniques, and club and department training, educates members of all benefits and KPI’s while maintaining a positive member experience.
• Keeps up to date on all promotions and initiatives in the branch.
• Absolutely must meet individual state requirements to perform registry & TSA services; including clearing federal/state specific background checks/processes.

Qualifications

• High School Diploma or GED Required
• Customer Service with a focus in Sales Required
• Required and Licenses and Certifications: Satisfactorily pass state specific and federal background check during pre and post hiring in accordance with state and federal requirements
• Required AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Skills

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Benefits

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Pay

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