Sales and Front Desk Coordinator

Sales Responsibilities

• Greet visitors, answer calls, process leads, handle reservations, research billing inquiries, compile reports, and maintain files.
• Communicate with group and business travel customers in person, via email, and over the phone to qualify potential customers.
• Aid in RFP responses, proposals, contracts, BEOs, and meeting arrangements.
• Support the Director of Sales with reservation requests and group master account creation.
• Maintain inventory and create printed/electronic marketing collateral.
• Serve as the point of contact for meeting room setup and assist with catering or breakfast requests as needed.

Front Desk Responsibilities

• Provide outstanding guest service while checking guests in and out.
• Act as a guest advocate by responding to requests and concerns with urgency and empathy.
• Process payments and make necessary changes/updates to guest accounts.
• Enter and update reservation information in the system.
• Collaborate with other departments to communicate room availability and status.
• Maintain a clean, welcoming, and organized front desk area.

Team Collaboration

• Participate in Sales Department meetings and collaboration meetings with department heads and front desk staff.
• Support a productive team environment that embodies P.E.A.C.H.

Why Hampton Inn & Suites Miami Coconut Grove

• Competitive Salary & Benefits: Medical coverage, Paid vacation, and Retirement Plan.
• Exciting and Fun Work Environment: Enjoying work every day!
• Training & Growth Opportunities: Top-notch development to help you excel in your career.
• Nationwide Hotel Employee Rates: Select properties across the country.

Physical Demands

• Must be able to stand for prolonged periods.
• Must be able to lift up to 50 pounds.
• Must be able to navigate various areas of the hotel premises.

Travel

• Less than 5%

Equal Opportunity Employer

Hospitality America, LLC provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.