Sales and Account Retention Representative (Bilingual Spanish)

About the role

Solutions-oriented? Positive mindset? If so, a role as a Sales and Customer Solutions Representative at Spectrum might be right for you. In this individual contributor role, you will act as the first line of support, diving deep into customer issues and problem-solving in real time to ensure customer loyalty and strengthen the Spectrum brand.

Responsibilities

• Manage inbound customer calls, actively listening to and investigating customers’ concerns
• Resolve stated issues and ensure customer satisfaction
• Demonstrate the ongoing value of our products and services, as well as new features or solutions that align with the customer’s needs
• Overcome objections for those considering canceling or downgrading services
• Upsell or cross-sell products and services as appropriate
• Maintain accurate records of all customer interactions

Requirements

• Up to 1 year of sales experience required

Qualifications

• High school diploma or equivalent
• Ability to read, write, speak and understand English and Spanish
• Working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)
• Ability to work variable hours; may include weekends, holidays, and split days off
• Effective computer and consumer electronics skills
• Proven verbal and written communication skills
• Ability to handle irate customers and resolve issues
• Ability to prioritize and organize effectively
• Bilingual Spanish Required

Skills

• Ability to apply appropriate customer solutions and sales techniques
• Proven verbal and written communication skills
• Ability to prioritize and organize effectively

Benefits

• Paid on-the-job training
• Career progression opportunities - earn more as you grow
• Comprehensive, paid training to learn all about our winning sales techniques, products, and services
• Access to the tools and resources you need to succeed
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
• Competitive Compensation
• High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan
• Employee Stock Purchase Plan
• Free & Discounted Products
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more

Pay

Competitive starting wages with opportunities to increase your earnings as you grow.

Schedule

Working at Spectrum is more than a job; it's an opportunity to build a long and successful career. As an employee, you will become part of a company that is invested in you.

Benefits

• Paid Training
• Comprehensive, paid training to learn all about our winning sales techniques, products, and services
• Access to the tools and resources you need to succeed
• Ongoing updates to ensure your knowledge of Spectrum products and services is evolving
• Elevated Earnings
• Competitive Compensation
• High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan
• Employee Stock Purchase Plan
• Free & Discounted Products
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more

Rewards

• Competitive Compensation
• High-quality and affordable health and insurance benefits
• Market-Leading Retirement Plan
• Employee Stock Purchase Plan
• Free & Discounted Products
• Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more