Sales and Account Retention Representative (Bilingual Spanish)

About the role

Engage directly with customers to resolve concerns, support account maintenance, and provide consultative solutions across Spectrum’s offerings.

Responsibilities

• Apply active listening and respectful communication to deliver outstanding customer service and consistently meet call-handling performance standards
• Present and explain Spectrum’s full portfolio, emphasizing Spectrum Mobile, to address customer needs and strengthen product value
• Demonstrate proficiency in positioning wireless plans, devices, features, and service options to support retention and re-sell opportunities
• Process transactions accurately within billing and order management systems, ensuring precise account updates and new sales order entries
• Identify opportunities to upsell products and services by understanding customer needs and offering tailored solutions
• Maintain up-to-date knowledge of competitor pricing and products to effectively compare offerings and retain customers

Requirements

• Work in an office environment while managing multiple systems and applications during customer interactions and working flexible schedules including evenings, weekends and holidays as business needs require

Qualifications

• Education: High school diploma or equivalent
• Skills: Ability to read, write, speak and understand English and Spanish; communicate clearly and professionally with a customer-focused approach; build rapport, overcome objections, and retain customers through solution-oriented conversations; work effectively in a fast-paced, metric-driven call center environment; learn and apply billing, account management, and order entry systems; understand sales practices, customer retention techniques, and service recovery methods

Preferred Qualifications

• Experience: 2+ years of call center sales experience
• Skills: Working knowledge of Spectrum products and services, especially mobile offerings; knowledge of competitor wireless, internet, video and voice products and services; Bilingual Spanish Required

Benefits

• A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Schedule

• Flexible schedules including evenings, weekends and holidays as business needs require

Pay

• Details on pay structure not specified in the provided job posting

Company Information

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.