Sales Administrative Coordinator

About the Company

Garaventa Lift, a division of Savaria, is one of the largest accessibility and mobility companies in North America, operating across the US and Canada. The company offers a wide range of accessibility solutions, including platform lifts, elevators, and seat lifts. With over forty-five years in business, Garaventa North America provides coast-to-coast products and services, employing over five hundred people.

Savaria is a global leader in accessibility and patient care products, designing and building wheelchair lifts, stairlifts, elevators for home and commercial applications, medical beds, therapeutic surfaces, ceiling track lifts, and patient slings. Savaria employs 2,450 associates globally across 11+ manufacturing facilities in North America, Europe, Australia, and Asia.

About the Role

The successful applicant will have experience in both dispatch and customer service, along with a strong work ethic, excellent time management skills, and a collaborative team spirit. This role requires a resilient and adaptable professional who can thrive in a fast-paced environment. The ideal candidate will handle challenges, feedback, and occasional difficult interactions with confidence and professionalism. Strong interpersonal skills, emotional intelligence, and the ability to remain composed under pressure are essential. Success depends on maintaining a positive attitude, staying solution-focused, and demonstrating persistence even when faced with setbacks. Experience in construction or a related field is a plus. This position is 100% on-site in Manchester, NH.

Responsibilities

• Answer and respond to incoming phone and email communications
• Attend to customers' needs in a professional manner
• Technician job scheduling/dispatch and job tracking (organizational skills are critical)
• Quoting inspections and preventative maintenance agreements
• Communicate with vendors and inspectors to gather information for permits
• Organize paperwork; prepare job orders for billing
• Data entry, routing, reporting, and end-of-day functions
• General office duties as assigned (faxing, scanning, etc.)

Skills & Competencies

• Able to multi-task in a fast-paced environment
• Excellent problem solver
• Strong organizational skills and ability to work well independently
• Strong negotiation skills and ability to resolve issues in a timely manner
• Work well under pressure and deadlines
• Excellent computer skills; proficient in data entry, scheduling, and learning new systems
• Communicate with drivers and customers to ensure services and routing are completed daily
• Experience in construction or a service-related industry is a plus

Qualifications

Education & Experience

• High School Diploma or General Education Degree (GED)

Language Skills

• Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, dimensional drawings/specifications, and procedural manuals
• Ability to write reports and correspondence
• Ability to speak effectively before groups of customers or employees

Computer Skills

• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook is required

Physical Demands

• May occasionally stand, walk, stoop, kneel, or crouch during shift
• Regularly required to sit, use hands to finger, handle, feel, and reach with hands and arms
• Must be able to occasionally lift and/or move up to 50 lbs

Work Environment & Travel

This position works in an environment with moderate noise levels.

• Able and willing to travel throughout the year, including to British Columbia, Canada at least once for sales training, annual sales meetings, and potentially other branches (typically once or twice a year for about a week)