Sales Administration Manager

About the role

The Sales Administration Manager is the operational engine that keeps Frazer's complex process of turning signed orders into delivered ambulances moving smoothly. This role sits at the intersection of Sales, Engineering, and Production, ensuring that orders are accurate, forecasts are honest, and handoffs are clean.

Responsibilities

• Sits down with Sales Operations Director and Sales leadership to walk through the pipeline and backlog forecast.
• Joins the S&OP meeting and represents the sales demand side with data worth trusting.
• Reviews an order that’s close to release, catching and resolving issues before they reach the shop floor.
• Tracks chassis availability and alerts the team to units at risk of missing their delivery window.
• Leads after-action reviews on escalations, writing lessons learned into the process.
• Rebuilds parts of the pricing list, updates the dealer portal, or fixes quoting tools.
• Closes the week knowing the forecast is accurate, the backlog is visible, and the team feels supported.

Requirements

• Bachelor’s degree or equivalent work experience.
• 3+ years of experience in Sales Operations Management.
• 3+ years of leadership experience managing teams of 5 or more.
• Experience in a manufacturing or build-to-order environment where sales, engineering, and production are tightly coupled.
• CRM and ERP proficiency (Salesforce, NetSuite, Epicor, SAP, or comparable platforms).
• Advanced spreadsheet, query, analytics, and reporting skills.
• Clean driving record and ability to be added to the company insurance.

Qualifications

• Experience in low-volume, high-mix or custom-build-to-order manufacturing (specialty vehicles, heavy equipment, or similar).
• Familiarity with “They Ask, You Answer” and “Challenger Sale” methodologies.

Skills

• Understanding of custom manufacturing.
• Natural communication skills.
• Ability to read the room and respond effectively.
• Leadership through people.
• Data-driven approach.
• Steady under pressure.

Benefits

• Weekly paycheck, company shutdown during holidays, and flexible schedules.
• On-site micromarket, paid holidays, and PTO starting from day one.
• Financial wellness classes, professional development, and skills training.
• 401k with company match, health, dental, and disability coverage.
• Company culture based on honesty, accountability, and continuous improvement.

Pay

$90,000 – $120,000 annually. Commensurate with education, certification, and experience.

Schedule & Location

• Mon–Thu 7:00 AM – 4:30 PM · Fri 7:00 AM – 11:00 AM
• Hybrid location: 1410 Gillingham Ln, Sugar Land, TX 77478
• Occasional travel for dealer meetings, trade shows, and customer/government sites.