Sales Account Manager

About the role

This is a full-time, hybrid Sales Account Manager position. You will manage and grow a portfolio of customer accounts by understanding client needs, recommending appropriate printing and digital solutions, and ensuring timely, accurate order processing.

Day-to-day tasks include prospecting and lead generation, conducting sales calls and in-person meetings, preparing quotes, following up on proposals, and coordinating with production and support teams to fulfill orders. You will also monitor customer satisfaction, resolve service issues, maintain detailed records in CRM or sales systems, and meet sales targets and performance goals. Collaboration with internal stakeholders is key to optimizing service delivery and identifying upsell and cross-sell opportunities.

Responsibilities

• Manage and grow a portfolio of customer accounts
• Understand client needs and recommend printing and digital solutions
• Prospect and generate leads
• Conduct sales calls and in-person meetings
• Prepare and follow up on quotes and proposals
• Coordinate with production and support teams to fulfill orders
• Monitor customer satisfaction and resolve service issues
• Maintain detailed records in CRM or sales systems
• Meet sales targets and performance goals
• Collaborate with internal stakeholders to optimize service delivery and identify upsell/cross-sell opportunities

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a commitment to building long-term client relationships
• Proven Account Management experience, including maintaining and growing existing accounts and handling day-to-day client needs
• Ability to drive new business through Lead Generation activities such as prospecting, networking, and outbound outreach
• Excellent Communication skills, including clear verbal and written communication, active listening, and professional presentation abilities
• Sales experience in printing, marketing services, or related B2B environment preferred, with a track record of meeting or exceeding sales targets
• Strong organizational and time-management skills, with the ability to manage multiple accounts and deadlines in a fast-paced setting
• Comfort with basic office software and CRM tools; ability to learn company-specific systems quickly
• High school diploma or equivalent required; additional education in business, marketing, or related fields is beneficial

Schedule

Full-time, hybrid