Salary & Benefits

About the role

Dispatchers answer all incoming 911 calls for Charlevoix, Cheboygan and Emmet County. In 2022, over 144,000 phone calls came into the dispatch center through 911 and administration lines. This does not include any additional outgoing phone calls that are made for other requests.

Responsibilities

• Computer-Aided Dispatch (CAD)
• Law Enforcement Information Network (LEIN) operator
• Radio traffic for all public safety agencies
• Maintain and distribute LEIN bulletins
• Emergency Medical Dispatching
• Weather monitoring and notifications
• Assist with emergency management and fire services

Requirements

• High school diploma or GED
• Valid driver's license
• Legal eligibility to work in the United States
• Ability to pass a criminal background check
• Ability to pass a background investigation
• Ability to pass a psychological evaluation
• Ability to pass a physical exam, drug screen, and hearing test

Qualifications

• Typing 30 words per minute or higher
• Knowledge of PC applications
• Completion of all phases of training
• Certified in Emergency Medical Dispatch
• Certified in CPR
• Certified in Michigan LEIN

Skills

• Communication skills
• Problem-solving skills
• Attention to detail
• Time management

Benefits

• Health, dental and optical insurance plans
• Vacation time after first year
• Sick and Wellness leave
• MERS Retirement Plan
• Opportunities to participate in HSA and Aflac plans
• Life Insurance

Pay

Competitive starting pay.

Schedule

CCE 911 Central Dispatch Authority is a 24-hour operation, with 12-hour shifts. There is no guarantee on shift assignment or how long an employee will spend on a particular shift. Shifts and schedules are granted by seniority, which may be changed when departmental scheduling requires. Here are some typical shift times. Dispatcher 12-Hour Shifts Day: 7 a.m. – 7 p.m. Night: 7 p.m. – 7 a.m.