Salary:$70,000-$80,000 Annually

Status: Exempt, 40 hours per week (evening and weekend hours required)

Salary: $70,000- $80,000 annually

Reports To: Director of Health Services

About the Organization

The Seattle LGBTQ+ Center cultivates access and connections to promote self-determination, liberation, and joy in our communities.

• Advocacy
• Accessibility
• Intersectionality
• Sex & Body Positivity
• Stewardship
• Transparency

About the Role

The Wellness Programs Manager provides leadership, supervision, and program management for the Seattle LGBTQ+ Center’s Mental Health and Harm Reduction programs. Working collaboratively with the Director of Health Services, this position helps develop and implement departmental goals and ensures high-quality service delivery. Responsibilities include staff supervision, program evaluation, budget monitoring, compliance oversight, reporting, and case consultation. The Wellness Programs Manager plays a key role in fostering an affirming, community-centered environment that supports both staff and clients.

Responsibilities

Team Leadership and Supervision

• Foster a positive, affirming, and community-centered work environment.
• Provide guidance and support related to case management, support group facilitation, care coordination, and referrals.
• Coordinate meetings among Wellness Programs team members, including healthcare navigators, interns, program coordinators, and departmental leadership.
• Identify and coordinate training and professional development opportunities for staff.
• Hold regular one-on-one meetings with staff to support professional development, goal setting, and performance growth.
• Conduct annual performance evaluations for direct reports.
• Coordinate staff schedules, including vacation, leave, and PTO requests.
• Regularly serve as Manager on Duty according to agency policies and procedures.
• Provide crisis intervention and de-escalation support for staff and clients as needed.
• Partner with the Director of Health Services to recruit, interview, hire, and onboard new team members.

Program Management and Operations

• Support the team in implementing programs and achieving goals in alignment with grants, contracts, and the organizational strategic plan.
• Monitor and evaluate program performance to ensure compliance with grant and contract requirements and alignment with organizational strategic goals.
• Collaborate with the Data Team to ensure accurate, timely reporting.
• Maintain and manage Mental Health program records within the electronic health record (EHR) system.
• Conduct ongoing assessment of program effectiveness to ensure client needs, agency standards, and funding requirements are met.
• Oversee internship program logistics to ensure compliance with university and placement requirements, as applicable.
• Coordinate intern schedules and project development in collaboration with the licensed supervisor.
• Determine programmatic goals and objectives in collaboration with program staff based on community needs.
• Partner with the Director of Health Services to facilitate regular departmental meetings.
• Ensure compliance with applicable legal, regulatory, and organizational standards, including HIPAA and OSHA.
• Support budget monitoring and resource management for assigned programs.
• Partner with the Director of Health Services to develop the annual program budget.

Note: All clinical supervision of interns and associates is provided by a licensed supervisor.

Software and Systems

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace (Gmail, Calendar, Docs, Sheets, Forms, Chat)
• Acuity Scheduling
• InSync Healthcare Solutions (Electronic Health Record)
• Provide® Enterprise

Requirements

Required Qualifications

• Minimum of three years of supervisory, management, or program management experience.
• Master's degree and clinical experience in healthcare administration, or an equivalent combination of education and relevant professional experience.
• Experience with case management, motivational interviewing, goal setting, treatment planning, and care coordination.
• Experience with harm reduction frameworks and best practices.
• Demonstrated commitment to Seattle’s LGBTQ+ Center’s mission, values, and community-centered approach.
• Experience working with transgender and gender nonconforming (T/GNC), lesbian, gay, bisexual, queer (LGBQ), and youth communities.
• Strong understanding of issues impacting LGBTQIA+ communities and demonstrated ability to apply an intersectional framework, particularly regarding race, ethnicity, class, gender, age, and disability.
• Demonstrated ability to serve diverse LGBTQIA+ and BIPOC communities with cultural humility, including respectful use of pronouns and attention to accessibility needs.
• Knowledge of healthcare administration, program operations, budgeting, and inventory management.
• Experience with HIV prevention and care services, sexually transmitted infections (STIs), PrEP, and 340B programs.

Preferred Qualifications

• Bilingual or multilingual proficiency.
• Experience administering government-funded grants and contracts.
• Experience managing program budgets and evaluating program outcomes.
• Experience working within nonprofit, community-based, or LGBTQIA+ service organizations.
• Active licensure as a mental health professional.
• WA state-approved supervisor.

Benefits

• Employer-paid medical, dental, and vision coverage.
• Generous paid vacation, holidays, sick leave, and safe leave following successful completion of the introductory period.
• 401(k) retirement savings plan for eligible employees.
• Free ORCA transit pass.