Salary: $68,000 - $72,000 Annually

Location: 363 Mercer St, Seattle, WA 98109-4600 (20% remote / 80% onsite). Reports to Director of Artistic Administration & Planning. Start date: August 3, 2026.

About the role

The Artist Services Manager is a member of the Artistic Department responsible for the complete guest artist experience and for supervising and managing the company’s supernumeraries, dancers, actors, youth chorus, and youth principals. This position manages hospitality, immigration, travel, and lodging for visiting guest artists; casts supernumeraries and actors; recruits and oversees Artistic Department volunteers; and serves in the Artistic Manager on Duty rotation during performances.

Responsibilities

• Arrange all hospitality needs for guest artists including housing resources and travel arrangements.
• Manage all required steps for International Artist visas, from application through approval, and maintain knowledge of current work-visa laws.
• Cast and supervise volunteer supernumeraries; supervise dancers, youth chorus, and youth principals—from selection through final performance—including scheduling, wrangling, chaperoning, and maintaining performer calendars, databases, and contact sheets.
• Recruit and supervise volunteers who support the Artistic Department.
• Hire and manage youth supervisors for rehearsals and performances.
• Establish a strong network with local hotels and lodging owners and negotiate accommodation discounts.
• Provide budget information as requested.
• Provide artists with resources for special needs such as doctors, medical offices, gyms, and massage.
• Serve as the main point of contact for dancers, supernumerary volunteers, actors, youth chorus, and youth principals.
• Act as liaison for Development and Marketing needs involving guest artists, coordinating artist participation in activities such as poster signings, photo requests, and promotional engagements.
• Manage all pre-arrival coordination and preparation for arriving guest artists and creative teams, including welcome bags, and serve as their primary point of contact through arrival.
• Coordinate ticketing requests and dress rehearsal passes for guest artists and industry colleagues.
• Maintain the backstage security list for McCaw Hall residencies.
• Coordinate dressing room assignments with the Production Department.
• Attend rehearsals as assigned and serve in the “Artistic Manager on Duty” rotation, representing the Artistic Department and responding to artistic needs that arise during performances.
• Perform other duties as assigned to support the Artistic Department.

Requirements

• Bachelor’s degree (music or theatre preferred) or equivalent relevant experience.
• At least 3 years of experience in artist hospitality.
• Experience with O-visa application process in a similar industry highly desired.
• WA State Driver’s license and personal vehicle strongly recommended; reliable transportation required for urgent errands.

Skills

• Detail-oriented with emphasis on accuracy and thorough follow-through.
• Comfortable multitasking in a fast-paced environment; strong prioritization and mature judgment.
• Excellent interpersonal skills; ability to work diplomatically as a supportive team member.
• High level of empathy and emotional intelligence; ability to handle dynamic personalities and difficult situations with grace and discretion.
• Initiative to work independently while knowing when to escalate decisions and seek guidance.
• Excellent written and verbal communication and customer-service skills.
• Punctuality and reliability.
• Ability to embrace flexibility and adapt to changing priorities.
• Openness to feedback and ability to apply it constructively.
• Sound judgment with sensitive information; follows established approval channels.
• Musical/vocal knowledge desirable.
• Advanced user of Microsoft Office Suite; competency with databases and accounting software preferred.
• Tessitura familiarity is a bonus.

Work Environment & Physical Demands

• Regular computer and phone use; may require standing or sitting for long periods.
• Requires close vision, distance vision, and ability to adjust focus.
• Exposure to indoor work conditions with a variety of guests, community partners, staff, union employees, students, and artists.
• Noise level varies from very quiet to somewhat loud, depending on activity in the building.

Schedule

Typically Monday – Friday, 9am – 5pm. During production periods, schedule may flex to accommodate nights and weekends for rehearsals and performances. Must be accessible and able to respond to emergencies.

Pay

$68,000 – $72,000 annual salary, plus approximately 100 hours of overtime paid at 1.5 times the hourly rate.

Benefits

• Medical, vision, and dental insurance.
• Group life and long-term disability insurance.
• Employee-funded 403(b) savings plan.
• 80 hours (2 weeks) of vacation time (1st year accrual rate, with increases in years 3 and 5).
• 10 paid holidays plus 3 personal days per year.
• 12 days of sick time per year.
• Choice of fully funded transit pass or 50% funded, special-rate parking pass.
• Staff ticket comps and class discounts.