SAH Patient Access Coordinator I

Summary

Ensures the integrity of all data collected at the time of registration to ensure accurate patient identification, helps ensure patient safety; collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Responsibilities

• Greets, receives and escorts patients as required and consistent with customer service guidelines
• Collections and verifies patient demographic, insurance eligibility, and financial information/responsibility and accurately documents in hospital computer system(s)
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities, and collects same
• Screens self pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Aids patients in establishing secured installment plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Mets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity)
• Delivers exemplary customer service for patients in accordance with hospital expectations / guidelines
• Works effectively with patient access peers and other hospital departments
• Performs other duties as assigned

Minimum Qualifications

• 1-2 years experience in a hospital/clinic/physician office or related field preferred
• Aptitude for / familiarity with patient access tools, systems, and technologies
• Microsoft Office required, Meditech, Athena preferred
• Excellent customer service/communications skills
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred
• Proven ability and/or expressed willingness to work as part of a team

Education

• High School Diploma or equivalent required
• Graduate of a Medical Assistant or Medical Terminology course preferred
• Associate degree or equivalent preferred

Physical Requirements

• Use hands to finger, feel, reach with hands, climb, or balance
• Talk or hear
• Taste or smell
• Lift up to 10 lbs
• Stand / walk
• Stoop, kneel, crouch, or crawl
• Lift up to 50 lbs
• Close vision
• Distance vision
• Color vision
• Peripheral vision
• Depth perception
• Ability to adjust focus
• Exposure to infectious/contagious diseases
• Exposure to cleaning agents/chemicals
• Exposure to a moderate noise level

Pay Range

$17.77-$25.88

Location

SAH Attleboro Surgical Center 738 Washington St - 738 Washington Street Attleboro, Massachusetts 02703

Work Type

Flexible hours, day shift

Work Shift

Day

Driving Required

No

Union

1199 Seiu United Healthcare Workers East