SAH Patient Access Coordinator

Summary

Ensures the integrity of all data collected at time of registration to ensure accurate patient identification, helps ensure patient safety, collects and/or facilitates accurate and timely payment for services provided, and delivers superior customer service to internal and external customers.

Core Success Factors

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

Responsibilities

• Greets, receives, and escorts patients as required and consistent with customer service guidelines
• Collections and verifies patient demographic, insurance eligibility, and financial information/ responsibility and accurately documents in hospital computer system(s)
• Identifies current and prior patient responsible balances, educates patients on their financial responsibilities
• Screens self-pay patients, identifies potential solution(s), and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
• Affords assistance in establishing secured installment plans when applicable
• Ensures all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements etc.)
• Ensures completion of registration paperwork to facilitate efficient patient flow
• Mets performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity
• Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines
• Works effectively with patient access peers and other hospital departments

Qualifications

• High School Diploma or equivalent required
• 1-2 years of experience in hospital/clinic/physician office or related field preferred
• Familiarity with patient access tools, systems, and technologies
• Excellent customer service/communications skills
• Comfortable with collection process
• Comfortable with securing solutions for uninsured patients
• Knowledge of Medical Terminology preferred
• Proven ability and/or expressed willingness to work as part of a team

Benefits

Pay Range: $17.77-$25.88

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Saint Annes Hospital - 795 Middle Street Fall River, Massachusetts 02721

Work Type: M-F, every other weekend 3p-1130p

Work Shift: Evening

Driving Required: No

Union: 1199 Seiu United Healthcare Workers East