SAH Patient Access Coordinator I

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to these values, all employees are expected to demonstrate core success factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Greet, receive, and escort patients as required and consistent with customer service guidelines.
• Collect and verify patient demographic, insurance eligibility, and financial information/responsibility and accurately document in hospital computer system(s).
• Responsible for consistent and accurate use and execution of department SOPs (established operating procedures) and supporting tools, software, and websites.
• Identify current and prior patient responsible balances, educate patients on their financial responsibilities, and collect same.
• Screen self-pay patients, identify potential solution(s), and facilitate solution application process (manual and/or electronic) or patient payment as appropriate.
• Interview patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assist patients in establishing secured installment plans when applicable.
• Ensure all hospital and regulatory requirements are met (including, but not limited to, signatures, distributing patient rights, health care proxies, HIPAA requirements, etc.).
• Ensure completion of registration paperwork to facilitate efficient patient flow.
• Meet performance standards established by Patient Access leadership, including but not limited to: quality, collections, customer service, screening/solution rates, productivity.
• Deliver exemplary customer service for patients in accordance with hospital expectations/guidelines.
• Work effectively with patient access peers and other hospital departments.
• Perform other duties as assigned.

Requirements

• 1-2 years experience in a hospital/clinic/physician office or related field preferred.
• Aptitude for/familiarity with patient access tools, systems, and technologies.
• Microsoft Office required.
• Excellent customer service/communication skills.
• Comfortable with collection process.
• Comfortable with securing solutions for uninsured patients.
• Knowledge of Medical Terminology preferred.
• Proven ability and/or expressed willingness to work as part of a team.

Qualifications

• High School Diploma or equivalent required.
• Graduate of a Medical Assistant or Medical Terminology course preferred.
• Associate degree or equivalent preferred.

Pay

$18.30-$26.66 per hour.

Schedule

• Per diem, first and second shift as needed.
• Day shift.

Location: Saint Annes Hospital - 795 Middle Street, Fall River, Massachusetts 02721.