Safety & Security Manager Department Head

Job Summary

Maintains the daily functions of the department to protect property assets, associates, owners/guests, and property. Manages hazard and risk assessments, conducts OSHA/Safety audits, and develops detailed shut down procedures. Trains staff in emergency procedures and implements accident and fire prevention measures. Focuses on maintaining owner/guest and associate satisfaction while achieving the operating budget.

CORE WORK ACTIVITIES

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property, including quarterly OSHA/Safety audits, incident tracking, and the hazard abatement process.
• Develops detailed shut down procedures for the property to ensure all areas are secured at appropriate times.
• Complies with applicable laws and safety regulations, follows proper key control guidelines, and inspects CCTV equipment, alarmed doors, and duress alarms.
• Monitors all unusual activities in and around the property that could impair the well-being of owners/guests and associates.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or negotiates with others.
• Implements action plans to monitor and control risk, manages loss prevention operations, and oversees the claims process.
• Manages the first aid program for owners/guests and associates, and manages the claims process and protects company assets.
• Communicates the importance of safety procedures, details procedure codes, ensures associates' understanding of safety codes, and monitors processes and procedures related to safety.
• Develops liaison with local law enforcement and emergency services, and informs and/or updates executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, email, or in person.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Performs other duties, as assigned, to meet business needs.

Leading Security/Loss Prevention Teams

• Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.
• Emphasizes teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members, identifies developmental needs, and coaches, mentors, or helps others improve their knowledge or skills.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.

Providing Exceptional Customer Service

• Maintains quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on-the-job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort, and Departmental expectations and parameters.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy, observes service behaviors of associates, and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts, solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.