Safety & Security Manager

Job Summary

Maintains the daily functions of the department to protect property assets, associates, owners/guests, and property. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Trains staff in emergency procedures and implements accident and fire prevention procedures. Focuses on maintaining owner/guest and associate satisfaction while achieving the operating budget.

Core Work Activities

• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property, including quarterly OSHA/Safety audits, incident tracking, and the hazard abatement process.
• Develops detailed shut down procedures for the property to ensure all areas are secured at appropriate times.
• Complies with applicable laws and safety regulations.
• Follows proper key control guidelines in loss prevention and in the property.
• Develops a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording systems.
• Follows process for the protection of owners/guests and associates.
• Follows up on all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well-being of owners/guests and associates.
• Manages all loss prevention operations, including but not limited to patrol process, emergency response, investigations (initial and follow-up), shipping and receiving process, electronic key system, and manager on duty responsibilities.
• Manages and guides the efforts of the Accident Prevention Committee.
• Manages first aid program for owners/guests and associates.
• Manages the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring associates' understanding of safety codes, monitoring processes and procedures related to safety.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, email, or in person.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Performs other duties, as assigned, to meet business needs.

Leading Security/Loss Prevention Teams

• Communicates critical information to Loss Prevention officers based on knowledge gained at leadership meetings.
• Emphasizes teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; demonstrates honesty/integrity; leads by example.
• Serves as a role model to demonstrate appropriate behaviors.

Providing Exceptional Customer Service

• Mets quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on-the-job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Covers a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort, and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
• Schedules associates to business demands and tracks associate time and attendance.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Ensures associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an open-door policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.