Safety, Security, and Treatment Technician

Job Summary

The Direct Service Associate III is responsible for facilitating supportive and therapeutic interventions, engaging in individual patient interactions, acting as a liaison between the treatment team and direct care staff, and serving as a positive role model to patients.

Responsibilities

• Facilitate supportive and therapeutic interventions
• Engage in individual patient interactions consistent with treatment team recommendations
• Act as liaison between treatment team and direct care staff
• Provide constructive input related to treatment, milieu, and clinical issues
• Serve as positive, professional role model to patients
• Communicate positive and negative consequences of behavior choices
• Participate in unit community meetings
• Maintain therapeutic boundaries with patients and provide appropriate redirection when necessary
• Monitor, observe, intervene, and report safety issues, including patient and staff behavior, and environmental issues
• Respond to patient issues and behavioral codes
• Perform safety rounds as ordered by physician and document in the electronic health record
• Maintain cleanliness of the unit and report non-working equipment and safety concerns
• Document unusual behavior or changes in behavior and report to professional staff
• Ensure accurate and timely records for behavioral interventions

Qualifications

• Ability to use computerized forms for data entry
• Excellent oral and written communications
• Prioritize and complete concurrent work demands
• Work independently
• Problem-solve and make decisions
• Knowledge of Catawba Hospital’s safety protocols

Additional Considerations

• Previous experience in healthcare or security preferred