Repair Technician

About the role

At YSI, a Xylem brand, we're committed to advancing water quality monitoring and helping solve the world's most important water challenges. We're looking for a technically skilled and customer-focused Repair Technician to diagnose, repair, test, and support sophisticated electromechanical products used by customers around the globe.

Responsibilities

• Diagnose, repair, and test YSI electromechanical products and instrumentation.
• Troubleshoot mechanical, electrical, and electronic system issues using test equipment and established procedures.
• Verify product performance through functional and quality testing.
• Document repair findings, technical evaluations, and service activity.
• Develop and maintain product testing documentation and procedures.
• Communicate repair evaluations, quotations, and service recommendations to customers.
• Provide technical support regarding product performance and repair status.
• Obtain customer authorization for recommended repairs.
• Deliver professional and responsive customer service throughout the repair process.
• Share product quality trends and market feedback with Engineering and Quality teams.
• Aid in identifying recurring product issues and improvement opportunities.
• Ensure repairs comply with established quality standards and procedures.
• Support warranty and service review processes.
• Enter repair, service, and warranty information into company systems.
• Follow established Oracle, SAP, Salesforce, and quality management processes.
• Maintain accurate repair records and customer communications.
• Provide phone support backup for Repair Administration teams when needed.

Requirements

• High School Diploma or GED
• 2+ years of experience in repair, technical service, electromechanical assembly, mechanical maintenance, electronics repair, or a related technical field.
• Experience using electronic test equipment and performing troubleshooting and diagnostics.
• Mechanical, technical, electronics, electromechanical, or environmental instrumentation experience.
• Strong computer skills and proficiency with Microsoft Office applications.
• Excellent customer service and communication skills.
• Able to accurately document repair activities and maintain records.
• Able to work independently while managing multiple priorities.
• Able to work overtime as business needs require.

Qualifications

• Associate Degree in Electrical Engineering Technology (EET), Electronics Technology, Mechatronics, Industrial Maintenance, or a related technical discipline.
• Technical school or vocational training in electronics, electrical systems, or mechanical technology.
• Experience supporting electromechanical, environmental monitoring, instrumentation, or industrial equipment.
• Experience with ERP systems such as Oracle or SAP.
• Prior technical repair, service center, or field service experience.

Skills

The ideal candidate enjoys troubleshooting and solving technical challenges, takes pride in producing high-quality, accurate work, is highly organized and detail-oriented, balances technical expertise with exceptional customer service, learns quickly and adapts to new technology, communicates effectively with customers and cross-functional teams, takes ownership of issues and follows them through to resolution.

Benefits

• Competitive compensation
• 20 days PTO starting on day one, plus paid company holidays
• Day one medical, dental, and vision coverage
• Generous retirement savings plan with company contribution
• Paid parental leave
• Tuition reimbursement and continuing education support
• Career progression opportunities and skill development programs
• Paid volunteer opportunities through Xylem Watermark, our community engagement program

Physical Requirements

• Ability to remain seated while performing testing, diagnostics, and computer-based work.
• Frequent keyboard and computer usage throughout the day.
• Ability to lift and move equipment and materials up to 30 pounds.
• Ability to safely perform hands-on repair and testing activities using technical tools and equipment.

Work Environment

• Technical repair and service center environment.
• Frequent use of diagnostic and electronic testing equipment.
• Regular interaction with customers and internal departments, including Engineering, Quality, and Customer Service.
• Standard full-time schedule with overtime opportunities based on business demands.