Repair Technician

Duties/Responsibilities

• Perform precision disassembly and reassembly of computers and related peripherals.
• Execute hardware repairs, including operating system (OS) reloads.
• Complete repairs using CSS application processes.
• Efficiently test, troubleshoot, and diagnose complex hardware and software issues.
• Proactively identify, document and report quality issues.
• Maintain strong fine motor skills and dexterity to safely use hand tools and repair equipment.
• Maintain high and consistent daily volume targets (throughput) on all assigned repairs.
• Apply strict attention to detail to ensure low defect rates.
• Demonstrate regular, punctual, and satisfactory attendance.
• Perform other related duties as assigned.

Required Skills/Abilities

• Excellent verbal and written communication skills.
• Effective math skills and technical reading comprehension.
• Ability to collaborate and work effectively within a team environment.
• Ability to follow directions accurately and work under close supervision.
• Proficient in Microsoft Office Suite or related software.
• Strong analytical skills to diagnose problems and solve them independently.
• Deep technical knowledge of computer architecture and components.
• Prior professional hardware repair experience is required.

Schedule Requirements

• On-site presence is required at the office 5 days per week.
• Full-time, Monday through Friday during standard working hours; day shift 7:00 AM to 5:00 PM.
• Candidates must be available to work within this timeframe.
• Flexible scheduling with the potential for overtime and weekend shifts based on volume.
• Able to maintain a strict 96% (rolling 13-week) attendance and punctuality average.

Physical Requirements

• Ability to freely and safely traverse all areas of the operations facility, navigate stairs, and tolerate prolonged periods of sitting, standing, and walking across the depot floor.
• Excellent fine motor skills and manual dexterity necessary to operate a computer keyboard, utilize traditional telephone equipment, and safely handle precision hand tools such as soldering equipment, pliers, screwdrivers, and vacuums/blowers.
• Ability to safely manipulate, lift, and manage parts or equipment weighing up to 45 lbs. using proper ergonomic lifting techniques.
• Ability to see, hear, and maintain sharp visual focus and depth perception at close distances for extended periods during component-level troubleshooting.
• Ability to effectively communicate in person or via telephone with peers and supervisors to maintain operational awareness.
• Footwear Requirements: Close-toed shoes are mandatory on the production floor.

Work and Safety Environment

• While performing the duties of this job, the employee works in ambient room temperatures with lighting and traditional warehousing equipment as found in typical, climate-controlled warehouses and office environments.
• Warehousing equipment such as person lifts and forklifts may be present.
• Watching and listening to traffic is required.
• Maintaining equipment could include the use of chemicals including cleaning and greasing / de-greasing agents.
• This position is considered safety sensitive due to the use of tools, the presence of heavy equipment, and use of chemicals / cleaning agents.