Runner - Pool Lounge

About the role

Join a dynamic team and be part of a network of 90 spectacular properties, with 34 more in the pipeline, across 30 countries worldwide. Properties span from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. The upcoming Fairmont New Orleans, located in the heart of downtown, will be an impressive addition to Fairmont’s luxury portfolio, featuring 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive city views, over 19,000 sq ft of function space, and a 10,000 sq ft spa. Situated in the Central Business District near the historic French Quarter, it is poised to become a distinguished destination.

Our values emphasize respect, excellence, belonging, empowerment, integrity, and a commitment to diversity and inclusion, fostering an environment where diverse talent thrives and everyone is treated with fairness and dignity.

Responsibilities

• Support Servers in delivering seamless, professional, and engaging poolside service.
• Deliver food and beverage orders promptly and accurately to tables, loungers, cabanas, and designated guest areas.
• Verify food and beverage orders for accuracy, completeness, presentation, temperature, and special requests prior to delivery.
• Maintain knowledge of Pool Lounge menus, ingredients, allergens, preparation methods, and daily offerings.
• Communicate dietary restrictions, allergies, and special requests accurately to the appropriate team members.
• Assist Servers with clearing and resetting tables and service areas.
• Remove used plates, glassware, utensils, towels, and service items as appropriate to the role.
• Maintain cleanliness and organization of service stations, dining areas, poolside pathways, and guest‑facing spaces.
• Stock service stations with glassware, silverware, napkins, condiments, menus, and other supplies.
• Safely transport trays, food, beverages, dishware, and service equipment.
• Communicate effectively with Servers, Bartenders, Barbacks, Culinary, Stewarding, Hosts, and leadership.
• Assist with cabana service, VIP experiences, special events, and high‑volume periods.
• Respond promptly and professionally to guest requests.
• Communicate guest concerns or service issues to Servers or leadership.
• Assist with monitoring poolside service areas for cleanliness and presentation.
• Communicate safety, maintenance, or operational concerns promptly to leadership.
• Maintain knowledge of Fair