Roving Park Ambassador (Part-Time)

About the role

The Roving Park Ambassador plays a key role in creating a safe, welcoming, and enjoyable experience for visitors to Norwalk’s parks, trails, and recreational spaces. Ambassadors serve as visible representatives of the Department of Recreation & Parks, engaging with the public, promoting responsible park use, and supporting various park programs and community events.

Responsibilities

• Provide friendly and knowledgeable assistance to park visitors.
• Share information about park amenities, upcoming events, and general guidelines.
• Direct guests to various facilities or areas as needed.
• Promote awareness and adherence to park rules and regulations.
• Observe park activity, report crowd control issues, and address concerns professionally and courteously.
• Remain vigilant of safety hazards or potential issues; report concerns to appropriate personnel in a timely manner.
• Assist with setup, breakdown, and basic support during park use events, special events (e.g., outdoor concerts, sports programs), and community activities.
• Perform light maintenance such as restocking restrooms and managing waste during events.
• Provide park visitors with educational information regarding park history, conservation initiatives, and local wildlife.
• Serve as the “eyes on the park” for administration by patrolling assigned areas.
• Monitor sports fields and courts to ensure compliance with permitted use.
• Conduct monthly park inspections based on departmental guidelines and submit completed reports to the Parks Superintendent and Director.
• Work in coordination with Parks & Recreation staff, volunteers, and other City departments to support public programs and foster community engagement.

Requirements

• High school diploma or equivalent required; Associate degree preferred.
• Minimum of two (2) years of experience in parks, recreation, customer service, or a related field.
• Experience with outdoor environments, sporting events, or facilities like country clubs is a plus.
• Ability to walk, stand, and move throughout park areas for extended periods.
• Must be able to lift up to 25 pounds, such as equipment or park supplies.

Schedule

Part-time position, up to 25 hours per week. Typical shifts are 9 am–3 pm or 4:30 pm–9:30 pm; schedule may vary and could include weekends, evenings, and holidays based on park needs and community events, including the time of scheduled special events.