Ambassador (Part-Time)

Key Responsibilities

• Greet guests as they approach Chase Center to provide direction and support before entering the venue
• Monitor entrances and welcome guests into the arena while assisting with line control and wayfinding
• Absorb guests as needed (e.g., wheelchair, walkers, escorts, etc.), including vertical transportation requests and directional guidance
• Maintain a steady movement of guests through entry points while serving a diverse clientele
• Support set-up and breakdown during Warriors and Valkyries game nights and events, including promotional theme nights, giveaways, etc.
• Serve as a source of information and FAQs for Chase Center guests; provide proactive solutions
• Work Thrive City & off-site Golden State Warriors and Valkyries events as needed
• Ability to monitor and respond to communications via radio or other assigned communication devices effectively, particularly during high-traffic periods or emergencies
• Other duties as assigned

Qualifications

• Excellent and engaging interpersonal skills
• High energy, strong detail orientation, and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
• Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
• Reliable form of transportation
• Ability to work independently or collaboratively with others
• Familiarity and comfort level with current technology, including ticket scanners, tablets, time clocks, etc.
• Ability to work Thrive City & off-site Golden State events as needed; may be responsible for supporting the setup and breakdown of these events
• Physical Demands: Ability to lift/carry/push/pull up to 30 lbs., Ability to stand/walk for long periods of time up to or beyond 6 hours

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time up to or beyond 6 hours

Time Commitment

• Event Minimum: Maintain availability for at least 60% of all year-round events held at Chase Center to include regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments.
• Flexible Commitment: Ability to work a non-traditional schedule—including days, evenings, weekends, and holidays—aligned with the year-round Chase Center event calendar
• Shift Duration: Shifts typically range from 5 to 7 hours, depending on the event type; for example, standard game nights are generally 5:00 PM – 10:30 PM
• Variable Hours: Weekly schedules fluctuate based on event volume and department needs. While consistent availability is required, part-time status does not guarantee a scheduled shift for every individual event
• Auxiliary & Off-site Event Support: Serve as a representative for the Golden State Warriors, Golden State Valkyries, or Thrive City at off-site activations as assigned; staffing for these events is based on individual availability and departmental needs, and may require specialized uniforms, unique timing, and physical support for event setup and breakdown

Education & Requirements

• High School Diploma or Equivalent
• Experience in customer service, hospitality, travel, tourism, or attractions is preferred

Pay

$23.34 per hour

Benefits

N/A

Schedule

N/A