Route & Schedule Clerk - Hesperia

Description

Skills
Knowledge and Experience
Responds to customer inquiries and problems by providing timely and accurate information
Refers comments, commendations and complaints to VVTA Customer Service Agents
Provides accurate, valid and complete information by using the right methods/tools
Ensures customer concerns are understood and clearly explains resolution to the customer
Affords assistance to other departments with administrative tasks as needed and commensurate with the level of the Route & Schedule Information Clerk

• Sits for 7 hours a day
• Talks on the phone for 7 hours a day
• Operates a computer
• Communicates effectively with customers
• Holds a High School diploma or equivalent such as GED
• Bilingual Spanish is preferred
• Has experience in various computer software programs and experience using Windows based applications

Why Work For US

Day 1 Benefit Eligibility
Competitive Medical, Dental and Vision Health Insurance
401K with company match

Career Advancement Opportunities

Career Advancement Opportunities

Description: Skills

Knowledge and Experience
Must be over 21 years of age
Holds a High School diploma or equivalent such as GED
Able to work without direct supervision
Able to read, write and speak English
Able to perform basic math skills
Able to work flexible schedule that may include nights, weekends and holidays
Able to work in a union environment
Knowledgeable in Microsoft Word and Excel
Knowledge of Trapeze software desired, but no required

Physical Requirements And Work Environment

Physical Demands And Work Environment
Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces
Exposure to both extreme heat and cold
Exposure to loud noises, fumes, and airborne particles
In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:
Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements

Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination.
Keolis maintains a drug-free workplace.
Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities.
Together we can become the safest transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law.
If you require a reasonable accommodation to participate in the application or interview process, please contact KTA-HR@keolisna.com.
Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position"