Rooms Operation Coordinator

We need to output HTML fragment with sections: About the role? The posting includes overview of company, location, property overview, position summary, key responsibilities, qualifications, why join, compensation range, benefits. We need to use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. No Job ID etc. We need to include sections only when posting has real specific content. So we need to decide which sections to include. We have: - About the role: could be Position Summary (maybe "About the role"). - Responsibilities: Key Responsibilities. - Requirements/Qualifications: Qualifications (including minimum experience, proficiency, etc). Could also include Physical Requirements. - Skills: maybe not separate; we could embed in Qualifications. - Benefits: Benefits listed. - Pay: Typical Compensation Range. - Schedule: maybe not explicit; there is "Ability to work a flexible schedule..." but that's a requirement, not schedule details. So we should not create Schedule section unless posting actually states schedule (like shift times). It only mentions flexible schedule requirement, not schedule details. So we omit Schedule. We also have "Why Join Extell Hospitality Services?" could be maybe a section like "About the company" but not required. Could be omitted or included as "About the role"? Probably not needed. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting within appropriate sections. We must remove boilerplate: cookie/navigation/legal/EEO etc. Not present. We need to use

• for any list of duties/requirements/benefits, and

  for prose. Thus: - Section About the role:

  About the role

  then

  containing position summary prose. - Responsibilities:

  Responsibilities

  then
  with each responsibility as
  • . Need to capture all bullet points from Key Responsibilities. - Requirements/Qualifications: maybe combine as

    Qualifications

    then
    with each qualification bullet. But we also have Physical Requirements separate; could be included under Qualifications as list items. - Benefits:

    Benefits

    then
    with benefits. - Pay:

    Pay

    then

    with hourly rate. We must not include sections with filler like "commensurate with experience". Not present. We need to ensure we don't repeat job title. Let's extract details. Company overview: "Extell Hospitality Services Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence." Location: "Location Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings." Property Overview: "Property Overview Kimpton Era is a luxury boutique destination that prides itself on delivering heartfelt human connections and impeccably curated guest experiences. We are looking for a highly organized, proactive, and detail-oriented Rooms Operation Coordinator to serve as the central nervous system of our daily hotel operations." Position Summary: "Position Summary The Rooms Operation Coordinator plays a critical role in synchronizing the efforts of the Front Office, Housekeeping, and Engineering departments. Reporting directly to the Director of Operations, this role ensures that our physical inventory is optimized, guest requests are met with precision, and inter-departmental communication is seamless. The Rooms Operation Coordinator will work in close partnership with the Director of Housekeeping, Director of Engineering, |Director Front Office, and the Sales department to uphold Kimpton’s high standards of service." Note there is a stray "|" before Director Front Office; we keep as is? Probably it's a typo; we keep text. Key Responsibilities: list: - Inventory & Rooms Control - Strategic Blocking: Manage the daily room block for all arrivals, including VIPs, Inner Circle, elite members, and group allotments, ensuring all special requests and room features match guest profiles. - Inventory Integrity: Monitor out-of-order (OOO) and out-of-service (OOS) rooms, coordinating with Front Office, Engineering and Housekeeping to return rooms to inventory as quickly as possible. - Status Reconciliation: Perform frequent inventory audits and status reconciliations to resolve discrepancies between the Property Management System (PMS) and physical room status. - Housekeeping & Labor Coordination - Dynamic Reassignment: Monitor Room Attendant progress throughout the day. Reassign room sections in real-time to prioritize "clean-to-sell" inventory based on arrival patterns and "rush" requests. - DND Management: Maintain a live log of "Do Not Disturb" (DND) rooms. Coordinate with Housekeeping Managers to ensure service is offered immediately upon DND removal and escalate any security concerns for wellness checks to the Security Manager. - Supply Dispatch: Monitor and dispatch guest requests for extra linen, amenities, luggage assistance, specialized housekeeping services, tracking completion times to ensure brand standards are met. - Communications & Dispatch - Centralized Dispatch: Act as the primary dispatcher for Guest Service, Housekeeping and Engineering via the property’s communication platform as well as assisting with overflow of calls. - Service Recovery: Identify potential guest service gaps through call monitoring. Proactively alert the Director of Operations or the Front Office to any delays in service delivery. - Inter-Departmental Liaison: Act as the main point of contact for the Sales department regarding group room readiness and specific amenities for site tours or VIP arrivals. Qualifications: - Minimum of 2 years in Rooms Division operations (Front Office or Housekeeping) within a luxury or boutique hotel environment. - Proficiency in Property Management Systems and guest request tracking software (such as HotSOS). - Exceptional verbal and written communication skills with the ability to remain calm and professional under high-pressure situations. - Strong problem-solving skills with a focus on inventory optimization and labor efficiency. - Physical Requirements - Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods. - Ability to lift and carry up to 25-30 pounds. - Manual dexterity to operate necessary equipment and handle supplies. - Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays, as required by hotel occupancy. Why Join Extell Hospitality Services?: - EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments. Typical Compensation Range: - Hourly Rate: $25.00 - $27.50 Additional Considerations Benefits: - Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks. We need to output HTML fragment only. We'll structure:

    About the role

    ... (position summary plus maybe company overview? The About the role section should contain substantive info about role; we can include position summary and maybe property overview? But property overview is about hotel, not role. Might be better to include in About the role? The instruction: "Use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So About the role likely corresponds to position summary. We'll put position summary there. We could also include a brief intro about company/location? Not required but could be considered part of About the role? Might be extra but not prohibited. However we must preserve all substantive information; we can include it elsewhere maybe as a separate section? There's no heading for company overview; we could incorporate into About the role as prose. That would preserve info. Thus About the role paragraph will contain: Extell Hospitality Services description, location, property overview, position summary. But we must not repeat job title as heading; fine. Responsibilities: list each bullet. Qualifications: list each bullet (including physical requirements as separate items). Benefits: list. Pay: paragraph. We should not include Schedule. We must not include "Why Join Extell Hospitality Services?" as a section unless we treat it as part of About the role or maybe as a separate section like "About the company". But not in allowed headings list; we could omit it, but we would lose that substantive info. However we could incorporate that into About the role or Benefits? It's about why join; could be considered part of Benefits or About the role. Probably we can include it in About the role as additional prose. Thus About the role paragraph will include company overview, location, property overview, position summary, and why join. Let's craft. We need to ensure we don't create empty sections. Now produce HTML. We'll need to escape any special characters? Not needed. Let's write:

    About the role

    Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence. Located perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. As the third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar, plus a fitness center and two spaces for unique meetings and social gatherings. Kimpton Era is a luxury boutique destination that prides itself on delivering heartfelt human connections and impeccably curated guest experiences. We are looking for a highly organized, proactive, and detail-oriented Rooms Operation Coordinator to serve as the central nervous system of our daily hotel operations. The Rooms Operation Coordinator plays a critical role in synchronizing the efforts of the Front Office, Housekeeping, and Engineering departments. Reporting directly to the Director of Operations, this role ensures that our physical inventory is optimized, guest requests are met with precision, and inter-departmental communication is seamless. The Rooms Operation Coordinator will work in close partnership with the Director of Housekeeping, Director of Engineering, Director Front Office, and the Sales department to uphold Kimpton’s high standards of service. EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

    Then Responsibilities:

    Responsibilities

    • Strategic Blocking: Manage the daily room block for all arrivals, including VIPs, Inner Circle, elite members, and group allotments, ensuring all special requests and room features match guest profiles.
    • Inventory Integrity: Monitor out-of-order (OOO) and out-of-service (OOS) rooms, coordinating with Front Office, Engineering and Housekeeping to return rooms to inventory as quickly as possible.
    • Status Reconciliation: Perform frequent inventory audits and status reconciliations to resolve discrepancies between the Property Management System (PMS) and physical room status.
    • Dynamic Reassignment: Monitor Room Attendant progress throughout the day. Reassign room sections in real-time to prioritize "clean-to-sell" inventory based on arrival