Rooms Manager

Overview

To ensure that all Housekeeping, Laundry, and/or Front Office areas are operating efficiently. Work closely with the other Rooms Managers to ensure the business needs of the resort are met.

Responsibilities

• Attend and assist with the Monthly department meetings.
• Sign off on payroll, ensuring all coding is accurate, PTO sheets turned in, manual time sheets turned in and detail reports are signed and turned in.
• Aid in scheduling for the department.
• Cover supervisor duties as needed.
• Continued training of associates as needed.
• Aid in performing monthly 1-on-1 staff meetings.
• Affiliate evening department stand up meetings with the evening associates.
• Aid in the interviewing and hiring process.
• Perform Coaching and Counseling of staff as needed.
• Displays a positive, upbeat and professional demeanor with all guests and associates.
• Afford assistance with all supply inventories.
• Responds quickly and urgently to all guest requests.
• Conducts Moments of Service success checklists on a daily/weekly basis.
• Ensure all Safety Policies and Procedures are followed and adhered to.
• Attends weekly forecast and operations meeting.

Housekeeping

• Overall focus on public area cleanliness and turndown service.
• Manage the Supervisors and all daily operations of the team.
• Daily Medallia Board is posted and Shared with Associates.
• Manage the 100 point inspection process.
• Maintain property to Omni standards.
• Responds quickly and urgently to all guest requests.
• Conducts guestroom inspection checklist on daily/weekly basis.
• Conducts Rooms control to update personal preference profiles.
• Conducts inspections of stayover service and turndown service.
• Conducts inspections of public areas.
• Works with lobby attendants to maximize efficiency and quality of work.
• Turns on/checks for on status of the iron and makes sure it is in good operations condition (wax, etc.).
• Checks all washing machines and dryers to ensure they are in good working condition.
• Assign all Laundry associates to their stations when they check-in for the day.
• Keeps count and records of all items processed.
• Personally supervises the spotting and washing of all stained linens/terry.
• Recommends linen to be converted to rags when necessary.
• Fills in a station with connective action if a Laundry associate is absent.
• Oversees the delivery of linens to Food & Beverage and guestroom floors.
• Responsible for the correct folding of all items.
• Sets priorities for the linen runners in loading and delivery to floors.
• Inspects all linen before it leaves the Laundry.
• Responsible for Laundry associate morale, absenteeism and daily production.
• Responsible for proper station rotation during the day.
• Responsible for communication with Housekeeping Assistant, Room Service Manager, Restaurant Manager, Convention Service Manager for all daily specials and weekly/monthly requirements.
• Responsible for all monthly linen inventories.
• Responsible for daily/weekly/monthly payroll, chemical and assorted operating costs.
• Before leaving each day, make sure all areas are clean, safe, and hazard free and linen is covered and everything is securely locked.

Front Office

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continually train Front Desk associates.
• Communicate with department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle guest complaints, maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Complete Moment of Service Audits.
• Adhere to all Systems & Controls of the Front Desk and appropriate areas of responsibilities.