Rooms Manager

Job Summary

Lake Blackshear Resort & Golf Club is seeking a Rooms Manager to oversee Front Desk, Night Audit, Housekeeping, and Guest Service operations.

Qualifications

Reasonable accommodations will be considered for individuals with disabilities.

Responsibilities

• Facilitate smooth check-in and check-out processes for all types of accommodations including cabins and campground sites.
• Establish and uphold credit procedures to minimize bad debt and rebates.
• Manage equipment and supply inventory.
• Oversee the Property Management System (PMS) and address technical or operational issues.
• Collaborate with sales and reservations to ensure accurate guest room rates.
• Coverage of Housekeeping to manage room assignments for check-ins.
• Schedule and attend department representation for pre-con meetings.
• Manage group room blocks, billing for VIPs, and special requests.
• Track special corporate accounts for productivity and value.
• Ensure adherence to Accounting policies and procedures.
• Establish standards and procedures for Front Desk and Guest Service associates' work.
• Plan work schedules to maintain service levels.
• Maintain budget expectations for Front Desk and Housekeeping operations.
• Expedite Purchase Orders per proper procedures and budget constraints.
• Supervise Front Desk and housekeeping staff, including hiring, training, and performance evaluations.
• Provide comprehensive training and a positive work environment for associates.
• Deliver exceptional guest service in line with established standards.
• Uphold and enforce team member handbook guidelines.
• Safeguard Resort assets and maintain a safe, sanitary environment.
• Perform other duties as assigned by the General Manager.
• Assign duties, review work for accuracy, and ensure compliance with policies and procedures.

Supervisory Responsibilities

The Rooms Manager will supervise a team of 10-15 employees, carrying out supervisory duties in line with the organization's policies and relevant laws. Responsibilities include recruitment, training, work assignment, performance evaluation, conflict resolution, and problem-solving.

Education and/or Experience

Candidates should hold a fifth-year college or university program certificate, or possess two to four years of related experience and/or training. An equivalent combination of education and experience will also be considered.

Computer Skills

Proficiency in hotel operations software and robust computer skills are required for this position.

Benefits

We offer a competitive compensation package, including a comprehensive benefits package with health, dental, and vision insurance, paid time off, holiday pay, complimentary meals per shift, free golf privileges, a 401(k) retirement plan with a company match, and additional perks.