Room Service Server - InterContinental Indianapolis

About the role

The Room Service Server at InterContinental Indianapolis is responsible for setting up and delivering all food and beverage orders, providing exceptional service, conducting floor sweeps, and managing hospitality suites.

Responsibilities

• Set up and deliver all food and beverage orders in accordance with property’s established guidelines, procedures and policies.
• Provide exceptional service to guests to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays to maintain sanitation guidelines.
• Service all hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
• Complete all shift side work as outlined in the hotel’s operating policies and procedures.
• Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales; report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Requirements

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling.
• A good grasp of reading, writing and basic math.
• The flexibility to work night, weekend, and holiday shifts.
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language.
• Great communication – you’ll be warm, welcoming, and easy to talk to.

Qualifications

No specific qualifications are listed in the job posting.

Skills

No specific skills are mentioned in the job posting.

Benefits

No specific benefits are mentioned in the job posting.

Pay

The hourly pay rate for this role is $12 + tip.

Schedule

No specific schedule is mentioned in the job posting.