Room Reservation Agent

About the role

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

Responsibilities

• Help guests discover and book their “Wanderlust” experience
• Answer calls and greet people from all over the world in a friendly and welcoming manner
• Greet guests, create a positive guest interaction, and build guests' anticipation for their upcoming visit
• Provide accurate information on room packages, special promotions, and special events
• Ensure accuracy of reservations, recognize guests' needs and requests, and properly communicate requests to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Strive to achieve monthly ADR, conversion, and revenue goals
• Maintain a strong familiarity with the Resort and surrounding area
• Remain up-to-date on all resort and amenity offerings, promotions, and changes in policies and procedures
• Effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction
• Maintain strong relationships and communications with Accounting, Front Desk, and Guest Services teams
• Interact with resort staff in a polite and respectful manner
• Upsell whenever possible through positioning the product, utilizing sales techniques, and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision

Requirements

• Must be available to work a flexible schedule to include nights, weekends, and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Qualifications

Compensation: $18.75

Skills

• Customer service skills
• Communication skills
• Reservation systems proficiency
• Revenue optimization knowledge

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Pay

$18.75

Schedule

This role requires flexibility to work nights, weekends, and holidays.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.