Room Reservationist

About the role

Welcome to Hammock Beach Golf Resort & Spa, a premier destination within the Pyramid Global Hospitality portfolio. Nestled along the stunning Atlantic coastline, this luxury resort features 285 beautifully appointed guest rooms and an impressive 114,410 sq. ft. of meeting space, making it an exceptional setting for conferences, events, and unforgettable gatherings. At Hammock Beach Golf Resort & Spa, team members have the opportunity to be part of a world-class hospitality experience, surrounded by breathtaking ocean views, championship golf courses, and a commitment to delivering unparalleled service.

Responsibilities

• Help guests discover and book their “Wanderlust” experience
• Answer calls and greet people from all over the world in a friendly and welcoming manner
• Maintain accurate reservations, recognizing guests' needs and requests, and communicating them to appropriate departments
• Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities
• Utilize training of reservations software system to successfully and independently complete reservations in a timely manner
• Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness
• Generate additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience
• Strive to achieve monthly ADR, conversion, and revenue goals
• Maintain a strong familiarity of the Resort and surrounding area
• Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures
• Effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction
• Maintain strong relationships & communications with Accounting, Front Desk and Guest Services teams
• Interact with resort staff in a polite and respectful manner
• Upsell whenever possible through positioning the product, utilizing sales techniques & training, and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision

Requirements

• Must be available to work a flexible schedule to include nights, weekends and holidays
• High school diploma or equivalent
• Previous hotel or resort experience preferred
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Bilingual in English and Spanish preferred

Qualifications

Compensation: $15 - $15

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Skills

• Customer Service
• Communication
• Reservation Systems
• Revenue Optimization

Benefits

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Pay

$15 - $15

Schedule

This role requires flexibility to work nights, weekends, and holidays.

Company Information

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.