Hotel Reservation Agent

About the role

Coordinate all reservations activity on the property.

Responsibilities

• Handle all incoming and outgoing reservation requests from Casino Host and 3rd party booking sites in a prompt, courteous, and efficient manner.
• Assist with group sales reservations.
• Maintain a record of all corporate, special rates, and preferred company rates.
• Keep accurate reservation control to ensure maximum room occupancy and the highest possible room rates.
• Answer all inbound calls to the property while routing them to the correct department.
• Assure the safety and security of guests and employees.
• Other duties as assigned.

Requirements

• Completion of high school or equivalent.
• One year of experience in a high-volume hotel as a desk clerk or reservationist.
• Ability to work flexible schedules, including nights, weekends, and holidays.
• Ability to deliver a service level that creates an atmosphere making guests want to return, providing each guest with a positive, memorable experience.
• Commitment to routinely go above and beyond in accomplishing position responsibilities to support organizational goals.
• Must present an image of excitement and enthusiasm while maintaining a professional appearance and demeanor.
• Excellent interpersonal, organizational, and communication skills.
• Strong work ethic and teamwork.

Pay

USD $13.00 - USD $13.00 per hour. This is a tipped position and does not earn tips.