Hotel Reservations Agent

We provide an atmosphere and culture that is inclusive, welcoming, and encouraging for all of our team members. Opportunities for advancement, team member recognition, and engaging company events are part of our commitment.

About the role

We are currently looking for a Reservation Agent to process reservations in a timely manner following Anaheim Majestic Garden Hotel standards and answer reservations inquiries in a friendly and courteous manner.

Responsibilities

• Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication.
• Ensure a clear understanding of callers' or e-mail senders' inquiries and requests.
• Promptly provide accurate information regarding availability of accommodations and other requested information.
• Assist other departments such as Sales, Meetings and Conventions, and Front Office with reservation-related questions.
• Obtain data from various sources, including faxes, electronic messages, and handwritten lists.
• Enter all group blocks into the reservations computer system and verify correctness of data entered.
• Work with the Sales Department regarding all questions stemming from groups.
• Monitor group blocks after entry into the computer system, create key packets, and breakfast vouchers as needed.
• Input room lists.
• Responsible for the department shift task list, including reports, arrivals, credit card charges and declines, and integrating reservations.
• Prepare for next-day arrivals, including OTA reports to ensure all reservations are correct.
• Respond to guest emails throughout the shift and perform other tasks as directed by the Front Office Manager or Reservation Supervisor.
• Train with Guest Service Agents to work the Front Desk when needed.
• Provide Front Desk services to guests and assist with other administrative duties as required.
• Attend training and meetings as required.
• Prepare reports as required.

Requirements

• High School graduate or equivalent required.
• Prior reservations, Front Office, or travel industry experience preferred.
• Opera Reservation System experience preferred.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect business needs.
• Regular attendance in conformance with established standards is essential to successful performance.

Benefits

• Full-time status preferred; part-time available.
• Medical, Dental, and Vision: Company covers 75% of premium coverage for Family Medical/Vision (Kaiser) and Dental (MetLife) with eligibility after 30 days.
• Choice of two tiers for full-time employees.
• Company-paid Life Insurance/Accidental Death and Dismemberment with Hartford, including Employee Assistance Program and Travel & ID Theft Protection.
• Generous Paid Time Off (Vacation, Sick, and Bereavement).
• 401K Program.