Room Attendant - Full Time - Crowne Plaza Crystal City ($17.25 - $19/hr)

About the Company

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group manages a portfolio of more than 20 business-class hotels under top brands such as Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of over 1,000 hospitality professionals.

Core Values

Our Big 3 highlights the most important standards we strive to achieve:

• Happy, professional team members who demonstrate aggressive friendliness.
• A clean, crisp, safe property where everything works.
• Guests and team members receive all that they expect… plus a little bit more.

Each team member is empowered to satisfy guests, ensuring their willingness to return. Support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your success:

• Happy, professional team members who demonstrate aggressive friendliness:
  • Know our hotel
  • Present a polished image
  • Smile and practice the 10-5 rule
  • Cleanliness is everyone’s job
• A clean, crisp, safe property where everything works:
  • Details make the difference
  • Safety is no accident
• Guests and team members receive all that they expect… plus a little bit more:
  • Consistently provide service excellence
  • Follow up and follow through
  • Find a way to say “yes”
  • Create a “wow”

Position Competencies

• Customer Focus
• Priority Setting
• Teamwork
• Adaptability
• Self/Workload Management
• Attention to Detail

Responsibilities

• Cleanliness: Clean and ensure necessary amenities and supplies are in guest rooms. Maintain cleanliness of carts, linens, rooms, and equipment.
• Guest Service: Ensure guest satisfaction through high-quality housekeeping service. Respond to guest requests positively and promptly while working as a team player to meet guest and department needs. Follow Holiday Inn’s guest service recovery program.
• Safety/Risk Management: Maintain a clean and safe work area in compliance with Holiday Inn’s, brand, local, state, and federal regulations. Inspect rooms for maintenance needs and report issues. Use chemicals safely and follow all procedures for guest and team member incidents. Know hotel emergency procedures.
• Self-Management: Plan, organize, and prioritize work duties to meet required volume. Adhere to attendance policies, grooming and appearance standards, and general work rules. Attend required meetings and ensure proper use of equipment and supplies.

Requirements

• High school diploma or GED preferred.
• Hotel housekeeping or laundry experience preferred.
• Attention to detail and customer-focused mindset.
• Ability to perform job duties in a repetitious and fast-paced environment.
• Ability to lift, push, and pull up to 75 pounds consistently throughout the shift.
• Significant bending required.

Pay

$17.25 - $19 an hour. The actual base pay offered is determined by qualifications, relevant experience, skills, education, certifications, or professional licenses.

Benefits

Base pay is one component of B. F. Saul Company & Affiliates' total compensation package, which also includes:

• Access to or eligibility for healthcare benefits.
• 401(k) plan.
• Short-term and long-term disability coverage.
• Basic life insurance.
• Bonus plans.