Housekeeper Supervisor - Full Time - Crowne Plaza Crystal City ($19.50 - $21/hr)

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, with over 130 years of operation. The Hospitality Group manages a portfolio of more than 20 business-class hotels under top brands, including The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt, supported by a team of over 1,000 hospitality professionals.

Responsibilities

• Accountable for guest satisfaction by leading the housekeeping team; assigning, inspecting, and recording housekeeping actions in all areas of the hotel.
• Respond to guest concerns or requests in a timely, courteous, and friendly manner, focusing on service recovery when applicable.
• Work alongside staff to train and model appropriate guest service standards.
• Develop and implement service programs within the housekeeping department to increase guest satisfaction.
• Conduct routine inspections of housekeeping operations to maintain standards per company, local, state, and federal regulations.
• Maintain up-to-date Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensure a clean and safe work environment, following all company procedures for guest and team member incidents.
• Direct staff performance, take corrective action as needed, and hold team members accountable.
• Motivate staff by setting goals, providing ongoing feedback, and recognizing team members.
• Assist with coaching, development, and required training for department team members, ensuring training records are maintained.
• Analyze quality issues, identify training needs, and implement improvements.
• Promote collaboration and a positive, professional work environment.
• Attend daily, weekly, and/or monthly department/hotel meetings to ensure proper communication and planning.
• Use expertise to advise and implement changes to housekeeping operations, assist with initiatives, and meet productivity standards.
• Manage multiple priorities in an environment with frequent interruptions and tight deadlines.
• Adhere to all company Standard Operating Procedures.

Requirements

• High school diploma or GED preferred.
• Minimum 1 year of housekeeping experience preferred.
• Detail-oriented with strong communication skills for all organizational levels.
• Ability to problem-solve with team members and guests.
• Manage multiple priorities in a fast-paced environment.
• Bilingual ability preferred.
• Ability to lift, push, or pull up to 75 pounds regularly throughout the shift.
• Significant bending required.

Benefits

• Team Member Programs, including our Big 3 Mission Statement.
• Leaders of the Month/Year recognition.
• Annual performance appraisals and wage increase opportunities.
• Annual team member banquets and engagement surveys.
• Discounted room rates for team members, family, and friends.
• Weekly payroll.
• Healthcare benefits, 401(k) plan, short-term and long-term disability coverage, basic life insurance, and bonus plans.

Pay

$19.50 - $21 an hour. The actual base pay offered is determined by qualifications, relevant experience, skills, education, certifications, or professional licenses held.