Room Attendant - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Summary Of Essential Functions & Responsibilities

Possesses the ability to properly clean and supply all assigned guest rooms and other areas as designed according to standards.

Maintains a clean and neat workspace at all times.

Replaces guest room amenities and linens as necessary.

Reports all maintenance issues to room inspector.

Keeps housekeeping cart stocked appropriately and clean.

Aids guests in a friendly, genuine and courteous manner.

Completes deep cleans of guest rooms when assigned.

Keeps vacuum bags and filters changed regularly and reports any damage to maintenance.

Aids in maintaining cleanliness of public areas and back of house areas.

Management

Manages duties as per management discretion.

Education And Experience Required

• Must be at least 18 years of age.
• Previous experience in a hospitality environment strongly preferred.

Knowledge, Skills, And Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Able to communicate effectively with Guests and Hosts using approved communication methods.
• Able to be flexible to handle frequent changes in priorities.
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to comprehend instructions and retain information.
• Displays and lives out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Reflects Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Committed to continuous improvement.
• Promotes and supports a “team” work environment by cooperating and helping co-workers.

Physical And Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces.
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions.
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors.
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods.
• Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc.

The Dollywood Company is an equal opportunity employer.